Visit Roberts Toyota to enjoy honest, attentive customer service and competitive prices on new and used Toyota vehicles. Schedule Toyota service or ask about Toyota financing at our Toyota dealership in Columbia, TN, where we prioritize your satisfaction above all else!

Suggest edits

BIRDEYE FOR BUSINESSES

This profile is powered by Birdeye. Over 70,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Learn more about Birdeye

4.5

★★

1,027 reviews

5★789

4★59

3★27

2★18

1★91

43 reviews have no rating

Reviews(136)

Google Reviews(891)

Sort By:

Recommended

Cathy B on BBB

★★

3 months ago

I brought my vehicle to Roberts Toyota in Columbia for evaluation for purchase. The gentleman I met with asked that I accompany him as he did the test drive, and then proceeded to drive my vehicle around the parking lot. I told him he can feel free to drive it on surface streets and or the interstate to which he didn't respond. After parking my vehicle and getting out, two of his coworkers started making comments asking if he got his license back, etc., to which he didn't respond. If this dealership is allowing their employees to perform test drives without drivers licenses, not only is it very concerning, but it is illegal, and poses risks to the clients vehicle and/or bodily injury. I emailed the dealership requesting the owners contact information so I could discretely bring up the incident to which I never received a response. Because of the potential risks and legality issues, I feel it is important to make the public aware there may be an issue going on at Roberts Toyota in Columbia which is the purpose of this review.

Reagan Housch Fields on Facebook

2 years ago

They are fast and very reasonable.

Brian St Pierre on Facebook

2 years ago

Having my car serviced right now timing belt water pump and serpentine belt done.

Featured content

Sending Review Requests: A Guide for Dental Offices

SMS Marketing: How to collect phone numbers for opt-in

Gary Murphy on Facebook

2 years ago

I made a appointment to get my Tacoma serviced on line week early. Then day before scheduled appointment was notified they needed to reschedule till next week. Only problem no available times next week or the following week.

Business Response:

Gary I am so sorry for this issue as we have struggled with staffing durning this pandemic. I would like to offer you a free oil change to make up for this inconvenience. Would you accept our appoligy and a free oil change?

Kat Pearson on Facebook

2 years ago

Had a great experience with my 4Runner’s 10,000 mile check up and oil change. The employees were friendly and respectful and most importantly, they didn’t try to sell me things I didn’t need. I prefer coming to Robert’s service department over my local Toyota service department in Atlanta.

Business Response:

Thank you so much for the positive recommendation! Our team is always happy to help.

Kaitlyn Pearce on Facebook

2 years ago

over charging and taken advantage of a older woman is not ok and then threatening to call the cops on her wow !!! y'all mess with the wrong little old lady !!!! and y'all are in for it is all im going to say

Business Response:

Thank you for the feedback. Roberts Toyota greatly values our customers and their satisfaction. We are more than happy to remedy an undesired situation. Please contact a member of our customer satisfaction team for further details: paul.caruana@robertstoyota.com or s.learn@robertstoyota.com

John Prince on Facebook

2 years ago

The service department is the worst, the manager is only good for excuses, avoid if possible.

Business Response:

Thank you John for the great review!

Anita Hardison Ervin on Facebook

2 years ago

Had 100,000 mile check up. People were very helpful and nice

Valerie Claxton Johnson on Facebook

2 years ago

My home pick up didn’t happen until I called them an hour and 45 min later ( said there phones were down ) so they assured me they would pick up and return for my 4:30 doct apt . At 1:50 I paid and 3:45 called to see where my vehicle was . It was returned at 3:56. ( good thing my apt is close ) In addition they suggested additional services , I have owned Toyota’s since 2004 and before now always was serviced by Beaman , strange how Beaman never suggested these additional service ? 6 Toyota’s over 16 yrs , very odd . The girl I talked to was super nice and helpful but the overall experience was unorganized and i had to continue to follow up

Get more reviews. Get more customers.

Get more reviews from your customers with Birdeye. Dominate search results. Beat local competitors. Grow your business. Easy, done.

GET MORE REVIEWS BOOK A TIME