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Roberts Toyota
- Columbia, TN
About this business
Visit Roberts Toyota to enjoy honest, attentive customer service and competitive prices on new and used Toyota vehicles. Schedule Toyota service or ask about Toyota financing at our Toyota dealership in Columbia, TN, where we prioritize your satisfaction above all else!
Location details
1027 Nashville Highway, Columbia, TN, 38401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I cannot believe this Company has an A+ reading with all the complaints and 1 star reviews, Here's what happened to me: On Saturday, November 16, 2024, I saw an advertisement by Roberts Toyota for the sale of a 2024 ********for a purchase price of $86,252.00 plus taxes and fees. and spoke with Tyler S****** who is the Internet Sales Consultant for Roberts Toyota and asked if the Vehicle was still available and he said that it was. I asked him to calculate an "All In" price which would include all taxes and fees and delivery ... read more
Business response:
Roberts Toyota is not accountable for a customer's personal financial choices. The customer had not signed paperwork that committed him to purchasing the vehicle.
I had a long discussion with Paul, the General Sales manager this AM. I will add that he was most cordial and professional. He explained their situation and offered to get me the car I wanted. I told him we were happy with the car my wife purchased. He graciously refunded my money. We are happy and will continue to do business with him.
I lambasted them in the corporate Toyota survey too. Multiple people at the dealership told me they would make it right. Telling me what I want to hear, doesn’t fix the issue. Just makes you look stupid. They don’t have the business acumen to have a tough conversation. After reading the reviews of others, they have a history of poor performance and customer service. Paul, Erin, Karen and the rest of the “team” need customer service training desperately. I get you are at a small-town location, but you are still dealing with p... read more
Been looking Tacoma TRD Pro for a ages. Found one inbound to Robert’s Toyota and gave deposit over phone. Contractor remodeling our house ran off with $40k and another $30k damage. So the money for the truck was gone! The truck is still not due for well over 2 months! We Cancelled the deal and lost $1,000 deposit. Tried to get deposit back but salesman told us we can’t have it back due to their Terms & Conditions. What? What T & C s? All we were asked is to type/respond the word ‘agree’ to was a blank email with no T & C’s a... read more
Business response:
We appreciate the review as we are always looking to improve customer experiences. Our records indicate that you secured an inbound unit and signed/agreed to a non-refundable deposit. Upon completion of this, our salesperson special ordered several products from *****for your new Tacoma. Our records show that you have spoken to both Dean (salesperson) and Brandon (manager). We want you to be happy but we have policies for a reason and we do disclose them upfront (with a deposit form). If you'd like, I can transfer your depos... read more
I brought my vehicle to Roberts Toyota in Columbia for evaluation for purchase. The gentleman I met with asked that I accompany him as he did the test drive, and then proceeded to drive my vehicle around the parking lot. I told him he can feel free to drive it on surface streets and or the interstate to which he didn't respond. After parking my vehicle and getting out, two of his coworkers started making comments asking if he got his license back, etc., to which he didn't respond. If this dealership is allowing their employe... read more
RecommendedThey are fast and very reasonable.
Having my car serviced right now timing belt water pump and serpentine belt done.
I made a appointment to get my Tacoma serviced on line week early. Then day before scheduled appointment was notified they needed to reschedule till next week. Only problem no available times next week or the following week.
Business response:
Gary I am so sorry for this issue as we have struggled with staffing durning this pandemic. I would like to offer you a free oil change to make up for this inconvenience. Would you accept our appoligy and a free oil change?
Had a great experience with my 4Runner’s 10,000 mile check up and oil change. The employees were friendly and respectful and most importantly, they didn’t try to sell me things I didn’t need. I prefer coming to Robert’s service department over my local Toyota service department in Atlanta.
Business response:
Thank you so much for the positive recommendation! Our team is always happy to help.
Frequently asked questions about Roberts Toyota
How is Roberts Toyota rated?
Roberts Toyota has a 4.4 star rating with 1,709 reviews.
When is Roberts Toyota open?
Roberts Toyota is closed now. It will open tomorrow at 8:00 a.m.
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