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Riverside Toyota in Marquette
- Car Dealers
- Marquette, MI
About this business
Location details
3330 U.S. Highway 41 West, Marquette, MI, 49855, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Beware of the service department. Had my truck inspected four months ago. First technician tells me my tires are wearing funny. Make an appointment a week later to figure out why. A different technician tells me the tires are fine, like I'm a jackass for thinking something was wrong in my basically brand new (still under full warranty) truck. Four months (now not under full warranty) later the tires are shot and its my fault for hauling a trailer well within the capacity of the vehicle.
Thank you Riverside for your great service and process while buying a new vehicle from you. My mind set has changed. I will be honest. I have purchased many vehicles from competitive dealerships because of the poor salesmanship process and pricing competitiveness. The new staff and management have definitely stepped up in providing great service and competitive pricing. I will definitely recommend to anyone I know who is looking for a Toyota or Honda to ask for Keven Hagans (sales consultant) to assist in your needs. Thank Y... read more
Business response:
Well thank you very much Craig! That's not only awesome to hear, but we're glad we could help, and very grateful for your business. Have a great day!
I had a wonderful buying experience. Everyone there is so friendly and helpful. Thank you for making my first new vehicle purchase as great as it was!
Business response:
Thank you so much for such kind words, Sheena! 🙂We're glad we could help, and we're grateful for your business.
Business response:
Thank you for the 5 star Cece Attwell-Gorkowski 😊 We're grateful!
Had a great experience at Riverside today! Brought in my vehicle for some sliding door issues and was met promptly by the courteous staff, had a return ride home in less than a minute and got my vehicle back all fixed in a quarter of the time expected! Thank you for the great service!
Business response:
Thank you so much Heather for such kind words. We are truly glad we could help you, and very grateful for your business. Let us know if there is anything more we can do.
Talk about great service! I've been super busy but needed to get my new jeep in for general service...Keven Hagans (who helped us find the right jeep) came down to the gym with a loaner car & took care of everything! And, had my vehicle back before I was ready to head home. If you're thinking about a new vehicle I definitely recommend Keven & Riverside!
Business response:
Thank you, Jamie! Keven Hagans check this out. We're glad we could help you out, and we're very grateful for your business. 🙏
Absolutely appalled with the service department. Bought a 2013 Altima 3.5 SV which they still had on the lot brand new in summer 2014. Love the car. It now has 40,000 miles, and has never seen winter salt. So last week my wife is out shopping, get's in the car and hits the start button and get's no start and a puff of electrical smoke from under the hood. With the car still being mint, and concerned with the puff of smoke, I reasoned it was worthwhile to take it to the dealer...Continue Reading
Business response:
Hi Mark - We apologize for your experience and thank you for the opportunity to learn from our poor communication. Although we cannot undo what has been done, we can and will learn from your feed back. Please call Tim direct 906-315-9019 should you allow us the opportunity to make it right. Make it a great!
Bought a vehicle from riverside a few years back. My wife was pregnant at the time and we had a pretty good snowstorm, which we had to bring the vehicle in the same day. When we called, the woman told my wife, that she should maybe schedule it for the summer when we didn't have snow.....not a good thing to tell a 6 month pregnant woman. Long story short, they are known for terrible service and terrible sales team.....
Frequently asked questions about Riverside Toyota in Marquette
How is Riverside Toyota in Marquette rated?
Riverside Toyota in Marquette has a 4 star rating with 312 reviews.
When is Riverside Toyota in Marquette open?
Riverside Toyota in Marquette is closed now. It will open at 8:00 a.m.
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