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Rick Hendrick Dodge Chrysler Jeep RAM
- Car Dealers
- Charleston, SC
About this business
Rick Hendrick Dodge Chrysler Jeep RAM is a dealership in Charleston, South Carolina, and we serve customers in the lowcountry area. As a multi-brand dealership, we’re confident that we’ll have a Jeep SUV, Dodge sports car, or RAM truck to suit your needs. Our expansive selection of new and used vehicles to choose from makes our dealership the premier choice for your buying, service, and financing needs. Some of the most popular models include a Jeep Wrangler, Jeep Grand Cherokee, Dodge Charger, or RAM 1500. Our e... read more
Location details
1468 Savannah Hwy, Charleston, SC, 29407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Closed |
The service dept is a joke, had to make appt. with hendrick in N.C. home office because they wouldn't answer the phone, got there on time 4 hrs. later not touched, and not the first bad experience either. buyer be ware in charleston S.C.
Business response:
Hi Billy, We have a centralized call center which creates appointments for us. If you had asked to speak with the service department, that is where the call is forwarded. However, the lack of communication on our part with regards to the status of your vehicle is inexcusable and I am very sorry for that. We have brought this up in a meeting to create better processes to keep this from happening in the future. If you have any additional questions or concerns, you may contact me, Chris Allen, E-Commerce Director, at 843-402-67... read more
Had a appointment 9:00 to have a check engine light looked at, and to have a window vent switch recall completed on a 2013 Dodge Grand Caravan. Was told it wouldn't take long. Asked for an update around 10:15 and was told that it hasn't even been looked at. It's now 12:45 and it's still not done. No updates besides its on the lift. Are you kidding me 4 hours.... I would understand if I was a walk in, but I had an appointment for the check engine light.
Business response:
Hi Mitchell Vines, I have forwarded your comments to the service manager, Harry Evans. Your comments are certainly not unnoticed . We have been looking to hire additional service advisors in and effort to take better care of our customers. This will alleviate some of the wait times and allow for better communication on our part. I am very sorry for the inconvenience. If you have any questions or additional concerns, feel free to contact me, Chris Allen, E-commerce director, at 843-402-6734.
I will never buy another car from this dealership. I've had several issues in the last 2 years including a recall. The service department speaks to their customers with zero respect or empathy. Management seriously needs to look at what kind of people you are hirijg to be with your customer when there is an issue. I will be calling customer service after today's appointment to let them know how I was spoken to. Very rude.
Business response:
Hi Danielle, I am very sorry to hear that you feel spoken to without respect for your issue. I will forward your review directly to Harry Evans, the service manager. He should be following up with you directly. If you have any additional questions, please contact me at 843-402-6734. -Chris Allen, E-Commerce Director
Business response:
Wow! Thanks Amy for the kind words and we are glad to hear of your experience. We definitely appreciate the feedback! -Chris Allen, E-Commerce Director
The parts & service department are awful and if you are a woman they treat you like shit.
Business response:
Hi Michelle Roy, We've recently come under new management and are working to catch up on customer issues. I would like to try to learn more of what you experienced so we can make sure you never feel this way again along with anyone else who relies on us for parts and service. Please message me - Chris Allen - E-Commerce Director
Dropped my car off yesterday to change a couple tires and full fill a recall. They lost my car keys. Unfortunately along with the car keys attached were my office keys, house keys, and key chain of a friend who passed away. Mistakes happen but the level of communication has been terrible. This has ruined my day and weekend enough to post a bad review. My first ever.
Business response:
Wow. I am terribly sorry to learn of this. I realize this was 2 months ago but I want you to know that your comment did not go unnoticed. Has someone from the dealership contacted you regarding this? -Chris Allen - E-Commerce Director
I bought a truck back in August, and had a myriad of communications problems after I bought the truck (of course). I was promised that I would receive the spare key, which I never did. I tried every avenue of communications - I left voicemails, sent emails to the sales staff and finance, online chat - you name it. My title work also came in late, and I had the exact same problem getting in touch with the title department for 35 days after I bought the truck. They're real nice before you buy anything, but then, they disappear... read more
Frequently asked questions about Rick Hendrick Dodge Chrysler Jeep RAM
How is Rick Hendrick Dodge Chrysler Jeep RAM rated?
Rick Hendrick Dodge Chrysler Jeep RAM has a 4.5 star rating with 4,439 reviews.
When is Rick Hendrick Dodge Chrysler Jeep RAM open?
Rick Hendrick Dodge Chrysler Jeep RAM is open now. It will close at 8:00 p.m.
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