Response Team 1 Holdings, Llc

Becke B 

on BBB

4 years ago

Venturi has gone above and beyond with the clean up and restoration from our roof leak in December. The ceilings have been repaired and painted, new ceiling fan installed, AND the company sent their best person, ******, to thoroughly clean this house from all the repairs. Venturi also repaired/replaced the insulation and flooring in the attic. *****, the project manager was extremely helpful, prompt and kept us well informed. We are extremely pleased with all the work which was done in a very professional manner. Becke and *... read more

Taylor G 

on BBB

4 years ago

Initially gave a quote on mitigation and repair, two separate timeframes. They started the job, ripped up floors and walls to determine the root cause of the water damage. Didn't cover wood floors. Marks, nicks, and scratches all over in demolition area and in hallway. Floors now need to be refinished. Marked up and dented handful of areas on three different walls. Left job site and asking to be paid without taking care of all the issues. They were to repair the initial problem and now say they are not licensed to do that ki... read more

Christopher A 

on BBB

4 years ago

BUYER BEWARE! Absolutely horrific experience. This company was assigned by USAA under the name "Vr Pooles Reconstruction And Restoration", aka "Response Team 1", aka "Venturi Restoration". If the number of names doesn't give you a clue, they are hoping you don't find all the customer complaints. Their job was to dry out a home. Instead their workers left open a window during a storm which introduced a new source of water damage to the home. The did the opposite of what their job description required. Other mitigations compan... read more

Donald P 

on BBB

5 years ago

Don P. One of the most horrific experiences. Lack of supervision, poor labor practices, never on time, left property unsecured when specific directions were stated repeatedly, loss and damage to property which was allegedly stored off site, wife was forced to sign final release and denied a copy of same. After meetings with this company representative, our insurance carrier, and a deputy sheriff to report missing items (+/- $20,000.00) the company representative stated this would be subrogated to their insurance carrier for ... read more

Dale H 

on BBB

5 years ago

Working with these guys was terrible. They never showed up on time and we wouldn't see them for weeks until we called to inquire what was going on. They made several mistakes which they then had to fix, which took them another month. What started as a leak in a kitchen wall took 6 months to fix. Will never use them again. 

Jacqueline R 

on BBB

5 years ago

This company needs to be out of business. They lie, they don't communicate, they don't even do the work. When my house Caught on fire come they had me sign a paper while telling me at the same time that their company could not go into my mortgage and find out all my information that the paper I was signing while they were talking to me set different. They got total access of my information and had my mortgage company send them a check and changed my address to theirs. I had to send my mortgage company a letter saying DO NOT ... read more

Cheryl 

on BBB

5 years ago

They were awful, lied to us when they were coming. Took our insurance check, said they could cash it for us and we never heard anything for over 2 weeks. Had to call the guy that has the Knoxville area and he lied to us again till my husband pointed out we caught him in his own lie. Wouldn't recommend them for nothing. He also put on our finally paper work, they gave us boxes ( and charged us for them) and packed our basement up and that wasn't the truth, we packed our stuff up. He lies so much and had to keep re-doing the b... read more

Lori B 

on BBB

5 years ago

Having a leaking water pipe cause water damage in three rooms and a hallway was very stressful, especially when we have an almost 90-year-old mother, two dogs and a cat in our household. Response Team 1 did a great job in cleaning up the damage and getting our home ready for the renovations needed because of the damage. All of the employees were very professional, prompt and did exceptional work. We had four rooms and a hallway painted, new laminate floors installed and a new vanity installed in the bathroom. We were kept in... read more

Gary S 

on BBB

5 years ago

We have a 92 year old mother who had a water leak in July. We contracted with these people to repair 3 rooms in her mobile home. This is September 27 and they have been out twice...once to bring a roll of insulation and once to put down 3-4 sheets of particle board. Nothing has been done since. This woman is of delicate health at 92 and we are concerned that the lack of attention and/or work is now starting to take a toll on her health. She is living in part of the mobile home that is not torn up. Should this lack of attenti... read more