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Response Team 1 Holdings, Llc
- Home & Garden
- Wheeling, IL
About this business
Universal Restoration Services is the premier provider of loss management and restoration services for, industrial, and institutional properties. Universal Restoration Services provides a wide breadth of recovery services aimed at minimizing the financial, physical, and emotional impact associated with a loss. Regardless of the nature, size, or location of a disaster, Universal Restoration Services responds with the expediency and expertise necessary to minimize physical damage, business interruption, and additional living e... read more
Location details
390 Holbrook Dr, Wheeling, IL, 60090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am not too sure how the comment from ATI below stating they are an Industry leader. We spoke to our insurance company recently advising them ATI charge for services that were not rendered. That was just the beginning of use unraveling information that lead us to believe there were more stories than truth. I can only validate many comments below of all other customers because we were going to be one. Luckily I read these reviews and realized what we were seeing others had experienced. The lies of charging for services they ... read more
Do not hire this company. They failed in all categories related to resoration of the water damage to our home including timeliness of scheduling the work, job completion, and quality of workmanship. Will encourage our insurance carrier to not recommend this vendor.
Beware. ATI was scheduled by our insurance after Hurricane *** to perform water mitigation on 4 commercial properties. 3 of the 4 temporary roofs which the Project Director stated can last for up to two years, all had leaks within days and continue to leak. Upon viewing their invoices I discovered multiple duplicate charges, inflation of labor hours, multiple days where the project manager and director billed lodging 4 X for a single day. The 30% overhead added to everything including the defective roofs is outrageous. In on... read more
Business response:
Hi ******* - I'm sorry to hear about your challenging experience. ATI is an industry leader in **************** with exceptional attention to detail and we regret that we missed the **** this time. Please contact us at ***************************************** or ************** so that we can look into your billing concern shared. Thank you.
DONT get sucked into using this company for anything but mitigation. Its been a year and Im still not back in my home. I could have built a new house in this time. Non responsive for the most part. And they send sub contractors 4 and 5 times to fix the same issues. All the while racking up huge invoices that they dont share but want payment for. ATI made an already awful experience worse.
Business response:
Hi ******* - I'm sorry to hear about your challenging experience. ATI is an industry leader in **************** with exceptional attention to detail and we regret that we missed the **** this time. Thank you for bringing this to our attention. Please contact us at ***************************************** or ************** so that we can look into your concerns.
Horrible terrible company did a haft asss job. Cost me more than what I pay for my home to fix it and then install they broken window never fixed it on to today, non of ******************** are Seal. Everything in my house is crooked not straight and falling off and apart. Its just now been three years and they never came back and fix all the things that needs to be fixed the right way. Theyre very Unprofessional, very Rude and will rob you for your money they also brought people from the street to work in my home thats not ... read more
Fraudulent notice and claim of lien after full payment made by insurance and paying deductible. Specially, ***************************** lied to me stating that this would be withdrawn after final payment made on 9/16/22. Received this notice certified mail on a Saturday 10/1/22. Notice is notarized by someone in *********. Will have to retain an attorney and contact Maricopa County AG office.
I wish I could give them a 'NO STAR' That's what the rating would be. Venturi Restoration in **********, ** is horrible to work with. I had a hot water tank to burst and flood the 1st level of my home. This company did work on my home but when I started asking too many questions, asked numerous times for a copy of the contract their estimator had me to sign when he came out to my home and did measurements for the scope of work, which I never received a copy. They told me they had a plumber that could come out and replace the... read more
My boyfriend and I Call have not had a kitchen in over a year. We have tried to get a hold of them but it has proven to be few and far between. The rarely answer the phones and forget about trying to get a call back you may be waiting for months. The company doesn't seem to care if we have a kitchen or not even though the are being paid by our insurance company.. We haven't been able to **** in over a YEAR!!!!!!! Finally one of the employees is a God send. He actually cares about his client. Even when we had the WHOLE kitche... read more
My client used the Phoenix location to clean some rugs. We dealt with ******* I have been trying for 3 weeks to contact them about shipping another rug to my client in ******* as they shipped other rugs to the location. I have left 4 messages in week 1 and several messages in week 2 and 3. All I need is someone to call me back and give me some information. The call goes directly to an answering service after 20 rings. I also tried texting the technician and got no response. When I call the techicians number, his mailbox is f... read more
Business response:
Our General Manager will reach out to you directly for follow-up on your message. We recognize that you are sending this on behalf or your client and we can't find this project in our system under your name. We care deeply about our customer service experience and apologize for the inconvenience reaching us. Our General Manager is also determining why the calls are not properly routing to our customer service desk in advance of his discussion with you. Sincere apologies.
Frequently asked questions about Response Team 1 Holdings, Llc
How is Response Team 1 Holdings, Llc rated?
Response Team 1 Holdings, Llc has a 2.9 star rating with 60 reviews.
When is Response Team 1 Holdings, Llc open?
Response Team 1 Holdings, Llc is closed now. It will open at 9:00 a.m.
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