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Response Team 1 Holdings, Llc

2.9

About this business

Universal Restoration Services is the premier provider of loss management and restoration services for, industrial, and institutional properties. Universal Restoration Services provides a wide breadth of recovery services aimed at minimizing the financial, physical, and emotional impact associated with a loss. Regardless of the nature, size, or location of a disaster, Universal Restoration Services responds with the expediency and expertise necessary to minimize physical damage, business interruption, and additional living e... read more

Location details

390 Holbrook Dr, Wheeling, IL, 60090, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
2.960 reviews
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Megan D's profile image
Megan D 
2 years ago

ATI was assigned to me through my insurance company. The project director didnt show up on time for our first meeting because he forgot. Following that, things appeared to go smoothly until I signed the contract and despite multiple attempts to contact them, did not receive a response for three weeks. The project director convinced me that he had extenuating personal circumstances (bereavement leave and an 2 week vacation but no out of office or other people checking his email) and that things would improve from there. The p... read more

Business response:

Hi, ***** ~ We're sorry to hear you had a frustrating experience, however, we appreciate you bringing this issue to our attention. We've alerted our local management team associated with your project, specifically the detailed concerns shared. We understand you've not chosen to go with ATI for your services, although if needed, you may reach us anytime at ***************************************** or **************. Your feedback helps us do better. 

bev o's profile image
bev o 
2 years ago

Our family never had a major leak before. Great for us and bad. Great, as in we did not have to navigate such an experience in our home for years!! Truly wonderful. But also bad, in that when this did occur for us - - beyond obvious steps to contain the damage - - we were at a loss for steps on repair and rebuild. ATI saved us! ***************************** and her assigned team provided options, overviews and detailed steps of each. They worked seamlessly with our residential insurance provider. And for testament to our res... read more

Business response:

Hi *** - Thank you for sharing your experiences with our ATI services! We are appreciative to hear we were able to provide peace of mind during your project. Thank you for sharing your feedback! 

Kelsey H's profile image
Kelsey H 
2 years ago

I use ATI Restoration accross my commercial office portfolio nationwide. They are quick to respond and always a great partner. It is never easy when dealing with a disaster and I can always count on them to do a great job! ***************************** is on speed dial anytime I need her! 

Laura S's profile image
Laura S 
2 years ago

ATI is well known across the nation and always exhibits their industry expertise and exceptional communication when on a job. I love working with *****************************, their BDM. She is a Rockstar! 

Brandon K's profile image
Brandon K 
2 years ago

One of our buildings suffered a roof leak that caused a substantial amount of damage to a large gathering space. We contacted ATI and they had technicians out to our building within an hour and started cleaning the water and debris. The representatives kept us updated and in contact throughout the entire process of cleaning, dry out and repairs. For a horrible event, ATI made it as pleasurable as possible. We will contact them again in the future if needed. 

Megan W's profile image
Megan W 
2 years ago

******************, highly trained and skilled in all types of emergency and remediation services. I won't use anyone but ATI. 

Amy A's profile image
Amy A 
2 years ago

ATI is a well-known restoration company that brings expertise and professionalism to every job! I have worked with *****************************, and ATI, for the past 10 years and I highly recommend them. 

Laura W's profile image
Laura W 
2 years ago

If you need restoration or remediation done by the best in the industry ATI is the call you need to make. They are fast, efficient, clean, and well organized. ***************************** is just amazing to work with through the whole process. She is so quick to answer the call with ***************. Their teams are AWESOME and are respectful and professional to my residents. I would recommend ATI to family, friends and colleagues. 

Business response:

Hi ***** ~ We are pleased to read ATI has delivered on your overall experience! It's wonderful to read the highlights you've shared about our Marketing Team! It's a treat to read how our team members made a difference and were respectful and professional to your residents. Thank you for the recommendation! 

colleen l's profile image
colleen l 
2 years ago

ATI is a cut above the rest! Their communication and expertise is something that you recognize out the gate! The thing I loved the most was the cleanliness when they came in. They taped plastic down to protect everything important to us and the guys were clean and efficient. When I had questions they were quickly answered and my mind was put at ease. They also worked well with my insurance company and really helped me get what my coverage was for. 

Business response:

Hi ******* ~ We're pleased to see ATI was able to assist and maintain a clean worksite and answer your questions throughout your project. Communication is Key to ATI and are grateful to hear we delivered on this statement with our services! 

Frequently asked questions about Response Team 1 Holdings, Llc

How is Response Team 1 Holdings, Llc rated?

Response Team 1 Holdings, Llc has a 2.9 star rating with 60 reviews. 

When is Response Team 1 Holdings, Llc open?

Response Team 1 Holdings, Llc is closed now. It will open at 9:00 a.m. 

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