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Residence Inn Hattiesburg

3.9

About this business

Location details

116 Grand Dr, Hattiesburg, MS, 39401, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.9528 reviews
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Bernard B's profile image
Bernard B 
2 years ago

The manager, Chris J******, at the Fairfield Inn, Oak Creek, WI, is very discriminatory when dealing with his African American employees. He likes to raise his voice and become a dictator instead of a manager. As a paying African American customer, this gross negligence towards his VERY few minority employees is distasteful. As a guest often at the Fairfield Inn, I have observed and listened to him dismiss & yell at his employees for his Caucasian customer satisfaction. He makes his Caucasian guest feel entitled over the AA ... read more

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more

Tyler L's profile image
Tyler L 
2 years ago

I went to the Padres game prior to going to altitude for a drink. Security demanded I check in my bag with two bobble heads I got from the game earlier. When I came to retrieve my bag one bobble head was missing and security came up with excuse after excuse on why they couldn't find it. I'm shocked my items would be missing and even more disappointed they would accuse me of lying and even asking me if j took photos of the babe before giving it to them. Be careful and don't trust sexy with your personal items. 

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future. 

Tyler L's profile image
Tyler L 
2 years ago

I went to the Padres game prior to going to altitude for a drink. Security demanded I check in my bag with two bobble heads I got from the game earlier. When I came to retrieve my bag one bobble head was missing and security came up with excuse after excuse on why they couldn't find it. I'm shocked my items would be missing and even more disappointed they would accuse me of lying and even asking me if j took photos of the babe before giving it to them. Be careful and don't trust sexy with your personal items. 

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future. 

Tyler L's profile image
Tyler L 
2 years ago

I went to the Padres game prior to going to altitude for a drink. Security demanded I check in my bag with two bobble heads I got from the game earlier. When I came to retrieve my bag one bobble head was missing and security came up with excuse after excuse on why they couldn't find it. I'm shocked my items would be missing and even more disappointed they would accuse me of lying and even asking me if j took photos of the babe before giving it to them. Be careful and don't trust sexy with your personal items. 

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future. 

Shantel H's profile image
Shantel H 
2 years ago

Here for a summer event for work and I hate that this is the hotel that was reserved. If I could do a -1 review—this would be it!!! 1. The place is NOT clean! You can tell that these rooms let alone the outside have not been kept up. As far as the pricing goes, the buck $$ spent should match the experience!!! 2. The smell!!! What is that smell??? mildew—mold—abandoned hospital smell!!! 3. The chef in the restaurant—served undercooked food as well as over done food. The only thing that looked OK is the orange juice. And I’m j... read more

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future. 

Shantel H's profile image
Shantel H 
2 years ago

Here for a summer event for work and I hate that this is the hotel that was reserved. If I could do a -1 review—this would be it!!! 1. The place is NOT clean! You can tell that these rooms let alone the outside have not been kept up. As far as the pricing goes, the buck $$ spent should match the experience!!! 2. The smell!!! What is that smell??? mildew—mold—abandoned hospital smell!!! 3. The chef in the restaurant—served undercooked food as well as over done food. The only thing that looked OK is the orange juice. And I’m j... read more

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. We hope we will have another occasion to meet your expectations and welcome you back in the future. 

Than M's profile image
Than M 
2 years ago

Playa Largo Resort & Spa - Key Largo, FL Original complaint: -----4617 New complaint: -----3786 Playa Largo canceled our reservation the day before our arrival. Long story short: Our credit card was compromised (after booking) and we had Marriot Bon Voy issue a new one. We updated the card in our Marriot information (Gold Elite members & 3 nights from Platinum members). We had no idea that Marriot would not update the reservation at a Marriot resort. We received no emails, no phone calls, no attempt at contact us at all. We ... read more

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more

Than M's profile image
Than M 
2 years ago

Playa Largo Resort & Spa - Key Largo, FL Original complaint: -----4617 New complaint: -----3786 Playa Largo canceled our reservation the day before our arrival. Long story short: Our credit card was compromised (after booking) and we had Marriot Bon Voy issue a new one. We updated the card in our Marriot information (Gold Elite members & 3 nights from Platinum members). We had no idea that Marriot would not update the reservation at a Marriot resort. We received no emails, no phone calls, no attempt at contact us at all. We ... read more

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more

Than M's profile image
Than M 
2 years ago

Playa Largo Resort & Spa - Key Largo, FL Original complaint: -----4617 New complaint: -----3786 Playa Largo canceled our reservation the day before our arrival. Long story short: Our credit card was compromised (after booking) and we had Marriot Bon Voy issue a new one. We updated the card in our Marriot information (Gold Elite members & 3 nights from Platinum members). We had no idea that Marriot would not update the reservation at a Marriot resort. We received no emails, no phone calls, no attempt at contact us at all. We ... read more

Business response:

Marriott International, Inc. thanks you for taking the time to provide feedback about your disappointing experience. Please accept our sincerest apologies for any frustrations you may have experienced. The service you describe is not consistent with the training our associates receive nor is it indicative of our corporate philosophy. Please be assured we will use your experience as a training opportunity for our management teams to improve the services we provide. We never want a guest to leave with a negative experience and... read more

Frequently asked questions about Residence Inn Hattiesburg

How is Residence Inn Hattiesburg rated?

Residence Inn Hattiesburg has a 3.9 star rating with 528 reviews. 

When is Residence Inn Hattiesburg open?

Residence Inn Hattiesburg is closed now. It will open tomorrow at 9:00 a.m. 

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