This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
401 Locust Street, Des Moines, IA, 50309, United States
Get directionsWe come here every year for New Years eve, but this may be the last. Simple things like being told the heat in the lounge was turned off for the Bernie Sanders event. What???? Cold air was blowing in from the air ducts. It had to have been in the 50's!!!!. Every year we come here after the symphony new years eve concert, go to the lounge and order a pizza. Not this year, kitchen closed at 10. What???? Told it was because of the Bernie Sanders event. Really???? And no valet parking???? Bernie again???? I don't know. Apparentl... read more
Business response:
Hello Mr. Mike Gerbo, Thank you for taking the time to comment on our page in regards to your recent stay at the Renaissance Des Moines Savery Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of communication prior to you arrival. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.... read more
For being on the club floor and having stayed at many Renaissance hotels/Mariott properties, I'm quite disappointed in the size of the room and especially the closet sized bathroom. Beds are comfortable and lobby is clean. Lounge seemed nice too.
Business response:
Thank you for your comments. We also would love larger bathrooms and guest rooms however being an Historic hotel offers a uniqueness that is a part of our old building. Did you know the Renaidsance was the first hotel in Iowawith a bathroom per guest room? On another note we will be renovating in 2016 so we hope to see your review after we are completely refurbished. Thank you.
My second stay was just as good as the first. My room was wonderful and HUGE. Everything was clean. The front desk was, again, eager to do whatever was needing to be done. I completely appreciate them being there. My only comment ... I don't like that the street can look in on the fitness center room. That stopped me from using it. It's good to be able to see out, but not ok to feel like a fish in a fishbowl with the street seeing in. 5 Stars overall.
Super nice staff.. Room and building are gorgeous!!
Business response:
thank you so much for your comment. We appreciate your thoughts and hope to see you again soon.
Not happy with the breakfast service or lack of. Either not delivered at all or cold.
Business response:
I am sorry to hear this. I will address this with our restaurant and culinary team as I know they will find this unacceptable as well. Thank you.
Renaissance Des Moines Savery has a 4.2 star rating with 1,001 reviews.
Renaissance Des Moines Savery is open now. It is open 24/7.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com