Rejuvenation

Caitlin J 

on BBB

5 years ago

The customer service at Pottery Barn Kids in Tampa is terrible. I went in there this morning with my family to purchase an item that was on sale in store only. There were 3 if not 4 people working the floor yet none of them asked if I needed assistance. I waited at the customer service desk while the employee was on the phone and the other employees walked around the store. When she got off the phone I was able to ask about the advertised sale. She had to check the back room to see if the item was in stock, which is fine, bu... read more

pamela g 

on BBB

5 years ago

after purchasing a gift card on line , and my payment going thru, 6 days later come to find out my order had not even been processed. after calling and them assuring me a rush would be put on it the next day still not even processed. they would not even cancel order said it was fullfilled, HA ya on my end not their end, waited 26 minutes to even talk with someone that could even do something after being transferred all around even to furniture department, no empathy whatsoever for the consumer, totally did not care, received... read more

Donna D 

on BBB

5 years ago

This review pertains solely to Williams Sonoma's shipping. I ordered some towels on December 3, but it was not even shipped until December 6. That date was changed again, but I was finally given a date of December 12 with a time window. Now I learn that there was a delay and that the delivery will be December 13 or 14. I live in a city and do not have a secure drop-off place at my place, so I normally arrange to have the few packages I order dropped off at a UPS for pickup. For some unknown reason, Williams Sonoma does not a... read more

Kara P 

on BBB

5 years ago

DO NOT ORDER FROM MARK AND GRAHAM. Beautiful stuff but if you have a problem, good luck. They screwed up my order from the get-go - simple request - ship 60 of the item to an address. For some reason, I got 2 in one shipment and 1 in the shipment that was supposed to contain 57 of the item. First screw up. I called to get it fixed and was told the order had been updated and they would expedite the shipping. Three weeks later - nothing. I finally got a customer service rep who seemed to care and really wanted to help me, but ... read more

Sarah R 

on BBB

5 years ago

This company has over and over disappointed my whole customer service experience. I ordered a table and chair for my children and received it at my billing address instead of my shipping address. They refuse to reroute the order. I was on the phone with them for 2 days with hours of phone time and unprofessional associates who never let me talk to a supervisor. These people do not care for their customers and I refuse to ever do business with them again. The whole experience was shameful and on top of it I never Got my order... read more

Debra B 

on BBB

5 years ago

I had an issue with a local store manager giving me incorrect information and as a result, created a deceptive business transaction. The store is located in Princeton, NJ. After discovering the issue, I called the corporate location to speak to the executive consumer office. Left multiple messages because all the receptionists would not answer my question as to how long it takes to get a call back so no ownership there. I also called regular customer service twice. The first call lasted one hour and twenty minutes because I ... read more

Alex S 

on BBB

5 years ago

A fiasco from start to finish dealing with this company. A chair arrived broken (i.e. with the wood splintered in half down the middle.) . They've told me three different dates the replacement will be arriving but all have come and gone Now, almost four months later with one member of family standing through every meal, I've given up. Stock analysts take note: Williams Sonoma has a fulfillment and customer service issue and at least one formally loyal customer is heading to *******. 

julia s 

on BBB

5 years ago

I placed the order and realized that I did not apply the promotion # to the order. Called the customer service immidiately and they said they cannot apply the promotion nor they can calncell the order. For the same order #, the website said that the item was elligible for a promotion: if the order is placed before 12/9, the item will be delivered on Dec 24th. I placed the order on 12/3. When the order was placed,I received the email confirmation that is will be delivered on 12/24th as expected, but when I clicked on tracking... read more

Ms. Foss 

on BBB

5 years ago

If I could leave ZERO stars it would be too many. These people are completely fraudulent. Their business practices are outdated and they refuse to help when something goes wrong. I ordered a kitchen set for my daughter from PBK online and paid with a discover card. They first charged my card the entire amount of the purchase. Then a second slightly less amount was charged. I only had one transaction! I called and they said it's their process and the hold for the larger amount will fall off within 3-5days. I was not informed ... read more