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Regions Bank
- Finance
- Rogersville, AL
About this business
Location details
1701 Lee St, Rogersville, AL, 35652, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:30 p.m. | |
| Tue | 9:00 a.m. to 4:30 p.m. | |
| Wed | 9:00 a.m. to 4:30 p.m. | |
| Thu | 9:00 a.m. to 4:30 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Easy loan process! 12 months no interest! Best option by far for remodeling projects not needing to use a credit card, utilize your Home Equity or refinancing a mortgage. KML
Business response:
We are pleased to hear of your experience. We appreciate your business and hope your enjoy your new home improvement project.
Started out good, very helpful and rates are good. Now don’t know why they call it customer service when they don’t answer. Seven phone calls been on hold a total of six hours, and two emails, with no response. Sat on hold for an hour and a half straight!! You would think a bank would want money, especially in the current financial situation. I would like to say they are a good bank but their customer service has ruined it.
Business response:
My name is Lindsey and I am a Customer Relations Coordinator with Enerbank. We strive for excellent customer service and are sorry your experience has been less than that. Our calls volumes have increased dramatically and we are working to hire and train employees to lower the time. You can make a payment at: https://enerbankpayments.com to skip the hold time. Our Customer Service Department is open Monday - Friday 7:00 a.m. to 5:00 p.m. if you prefer to call in your payment. Also, you do have a 10-day grace period from the ... read more
Trying to reach someone at this company to confirm the pay off on my loan. Unable to get a statement online to see what the balance is. I paid it off about 6 weeks ago but got a *friendly reminder* text message that my payment was past due this past weekend? My credit is very important to me and maintaining my score in todays world is even more important!!! If you expect decent customer service, don't work with this company. Grrrr!!!
Business response:
My name is Lindsey and I am Customer Relations Coordinator at Enerbank USA. We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality that our borrowers want, while maintaining the security of all personal information. In the meantime, if you need information about your account, we can provide that. Please feel free to contact us at 888-390-1220 to request this from one of our Customer Serv... read more
I don't understand why I can't see my balance online. If you fix that I would give you more stars. Seems off if you are not upfront.
Business response:
We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality that our borrowers want, while maintaining the security of all personal information. In the meantime, if you need a detailed payment history, we can provide that. Please feel free to contact us at 888-390-1220 to request this from one of our Customer Service representatives. Our representatives are available Monday through Friday fro... read more
Horrible!!! No matter what time you call morning, afternoon or evening. No one will take your call. I have spoken to my contractor and told him if he will use this bank I will not do business with them. I am letting everyone know about this! You call about your loan and they do not even bother to take your call. The online portal is terrible! No loan balance, nothing!!!! This bank is using COVID as an excuse!
Business response:
Thank you for contacting us regarding your concerns and experience. We are experiencing increased call volumes and are hiring and training new employees. Please visit enerbank.com/feedback to submit your questions and we will answer as soon as possible. We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality that our borrowers want, while maintaining the security of all personal informati... read more
Since at least 7/2019, EnerBank has been "developing this process over the years," but somehow still hasn't managed to provide a way for loan account holders to check their balance - to simply check their outstanding loan balance - online or some way other than calling a person at EnerBank.I've been on hold for 35+ minutes now, and counting, just to find out my balance. I've asked on the phone in the past, "what about a way for me to check the balance myself?" "We're working on it." For at least, at very least, a year now. N... read more
Business response:
Thank you for reaching out to us regarding your concerns. Please note, all of our loans are simple interest and do not compound. We have received increased call volumes and are working to hire and train more employees. You're welcome to visit enerbank.com/feedback to request a payoff quote in lieu of an online portal at this time. We understand the convenience that an online viewing option will provide, and we are in the development stage of this process. We appreciate your patience as we work to provide the functionality th... read more
very fast and efficient friendly service .my experience was very helpful
Business response:
Thanks, weÂ’d be glad to help you again!
We are repeat customers for equipment purchases. Very easy to work with, and the rates were surprisingly low. Alex has definitely invested 100% effort to be sure everything was just right for us.
Business response:
Your continued business and kind words are greatly appreciated! We are pleased to assist when you need us.
Nice company to work with, nice to be able to do work to your home and have 1 year to pay it off without interest.
Business response:
Thank you for the positive feedback. We appreciate your business and are happy to have a loan option that works well for you.
Frequently asked questions about Regions Bank
How is Regions Bank rated?
Regions Bank has a 2.8 star rating with 474 reviews.
When is Regions Bank open?
Regions Bank is open now. It will close at 5:00 p.m.
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