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Regal Lakeland
- Car Dealers
- Lakeland, FL
About this business
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you ... read more
Location details
925 Bartow Road, Lakeland, FL, 33801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Dealership was clean. Staff was knowledgeable and very dedicated in helping and financial options. Explained alot
Business response:
Thanks for your feedback.
I made my appointment online and had to wait for recall supplies but as soon as they had what they needed I was given an appointment and the work was done fast and efficiently.
Business response:
Wonderful to hear! Thank you!
The team provides great service. They keep me as the customer informed about my vehicle.
Business response:
We’re grateful for your feedback. Thank you!
We have dealt with this dealership for a few years now and we have been very satisfied with our experiences and service from all aspects of the dealership.
Business response:
We appreciate you taking the time to share with us your experience at Regal.
Twice now calling us when car not ready and having no ideal what’s going on. Car not ready yet.
Business response:
We understand how important it is to have accurate and timely information, especially when it comes to your car. It's concerning to hear that our team called you without knowing the status of your vehicle, and I regret that this has happened more than once. We are taking your feedback seriously and will be reviewing our communication processes to ensure that our team provides clear and accurate updates to our customers. Your experience should have been seamless, and I apologize for any inconvenience this has caused.
Regal make sure they give you the best services. And while you waiting they keep the refreshments ready at all time.
Business response:
Thank you so much for this review. We really appreciate you being a customer.
To be honest, it's not been a good experience for me. Always trying to up the sales for no reason and not do what they say. Waiting 2 days for an oil change and tires is rediculous when you were told on the phone that they had the tires and accepted an appt for the first day. It's horrible. I would not recommend the place to anyone.
Business response:
Thank you for taking the time to share your experience. I apologize for the inconvenience and frustration you encountered during your recent service visit. Please feel free to reach out to Jonathan Benitez – Service Lane Manager to discuss your situation in more detail.
Service department great. Car wash department not so much. Could tell when I left that my car had not been washed. Was low on windshield washer fluid and had to ask for that to be put in my car before I left.
Business response:
Thank you for sharing your feedback. I’m glad to hear that you had a positive experience with our service department. However, I apologize for the shortcomings you encountered with our car wash service and windshield washer fluid. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made.
Everyone is so nice, professional, the waiting area is nice, chairs are comfortable. It didn't take that long for my oil change and tire rotation
Business response:
Thanks for sharing your positive review of Regal.
Frequently asked questions about Regal Lakeland
How is Regal Lakeland rated?
Regal Lakeland has a 4.6 star rating with 13,006 reviews.
When is Regal Lakeland open?
Regal Lakeland is closed now. It will open tomorrow at 7:00 a.m.
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