RealJoy Vacations

Marie P. 

on Birdeye

6 years ago

I’d give them zero stars but it won’t let me. Seriously hoping they change their cancellation policy ASAP due to the extenuating circumstances of COVID-19. I’ve been trying to get hold of them for two days to cancel our spring break, I’ve called and emailed, I finally got an email back today saying they will not give any refunds and that I must reschedule my trip in 2020. I’ve talk to multiple friends who have also had to cancel their spring break, they were all given full refunds from the resorts they booked with. With w... read more

Claudia C. 

on Birdeye

6 years ago

CERO STARS ON THIS AMAZING MANAGMENT COMPANY. I Have tried contacting these people the past 2 days and it has taking me an hour and 50 min to get a human beign on the other line ( which I dont complain in lieu of the situation of the corona virus ) but with some kind of hope that this company understands their VRBO message on navigating around the COVID and encourage their property managers to adopt more FLEXIBLE cancellation policies. Well this Lady said, after explaining my concerns about the well being of my family an tr... read more

Sammie Johnson T. 

on Birdeye

7 years ago

I booked with Real Joy Vacations for a 4 bedroom condo in Panama city Beach, Florida. I made the reservations on June 1st, 2019 for a vacation in the spring of 2020. The deposit came out of my bank account the same day. I had a no cancellation clause in my contract. On July 8th, 2019, they cancelled my reservations siting the unit wasn't available on my dates. I told them my dates were flexible and that I could change my dates. They wouldn't do that either. I did get my money back. I can go to the VRBO website today a... read more

Janie M. M. 

on Birdeye

7 years ago

I just booked a condo in Destin via Airbnb. When I looked at the final rental agreement, I noticed that the price Real Joy was charging was $250 cheaper. I asked the agent if I could cancel with Airbnb and then rebook and she said I would have to pay a $100 fee. I'm bringing my 65 year old Mom and 55 year old Aunt to the beach for mother's day. They are both school teachers so this amount of money is significant to them. The cancellation fee and rebooking policy is unfair.