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RainSoft of Greater Columbus
- Water Filtration
- Columbus, OH
About this business
Pure H20, Inc., doing business as Rainsoft of Greater Columbus, is an independent distributor and dealer of Rainsoft water treatment products and services. RainSoft is a division of Aquion Partners L.P., headquartered in Elk Grove Village, IL, which is affiliated with approximately 300 dealers worldwide. There are separate BBB reliability reports on other Rainsoft dealers and the company's corporate offices. All BBB reports are available at www.bbb.org
Location details
1739 Westbelt Drive, Columbus, OH, 43228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 3:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
We were lied to from the start of the sell. We had a sales *** come to our house, and he was great let me tell you. But, it's been lies. After a few months of having products we were already having issues. I was already frustrated that we were scammed basically told them I wanted my money back. Not all but pro-rate. I wasn't paying that kind of money for something that wasn't working and damaged our appliances with spots.They lady I spoke with was rude for one. She said that they would send a ***air person out. That associat... read more
Business response:
I am sorry that the customer feels that the product is not working properly. We have reached out to ****** a couple of times, but have not heard back. ********** Manager did speak with ******** husband but he asked that we speak with ****** directly. We will wait a couple of days to hear from ******, and will reach out again if we have not yet connected. I plan to send my manager out to the Albrights home to check out the system and make sure that it is working properly once we have approval from the customer.
I would like to share my pain with another customer about pathetic customer service once you buy a product and have issues with the product. I called Pure H2 (Cincinnati, Ohio Location) for yearly service maintenance and they changed 3 filters for a year-old product; after filter replacement of 3 or 4 months, the water quality was similar to the Tap water. I called the Pure H2 service guy who came two times but the issue still remains the same and they will say the next appointment is after two or 3 days. Service providers d... read more
Business response:
Customer service is a priority at Pure H2O. The service technicians do set their schedule a week in advance, to accommodate the best available times for customers. That can sometimes mean service calls cannot be made the same day. After installation quality checks are performed by a different department, with different scheduling availability. This customer was upset they could not get a same-day, Friday, appointment. Although he was scheduled for the following Monday, after a cancellation, we were able to attend to the cust... read more
I had water leak from 2 my tanks contact company and assist me turning system off my carpet is wet and has mildew order I have 3 weeks for service call
We would like to let you know how helpful ***** has been. Please consider a promotion for *****. He is attentive to the customers needs. Thank you
Business response:
Melody, we are so happy to see this review! Thank you for sharing about your time with, *****! :)
**** was knowledgeable, professional and was able to do the install and answer all questions. Was open and transparent with all steps and options.
Our install team was amazing! They did a great job, were conversational and fun, and provided instructions for use and maintenance of the system.
Business response:
**** we are so happy you enjoyed our installers! Welcome to the RainSoft family!
I just had ***** here upgrading my water softener. He was hands down one of the most outstanding ************************* a company could ask for!!!***** was prompt, polite, knowledgeable & efficient.He truly is an asset to your company!!!!!
Business response:
***** thank you so much for this outstanding review and for being a continuous part of the RainSoft family!
**** was very knowledgeable, efficient and pleasant to work with
Business response:
**** we are happy you enjoyed your time with your water tech! We hope you are enjoying your new systems! :)
Installer was on time, knowledgeable, polite and very helpful in his explanation of the equipment
Business response:
Hi ******! Thank you for the feedback on our installer. Should you need any more information on your new equipment do not hesitate to give us a call!
Frequently asked questions about RainSoft of Greater Columbus
How is RainSoft of Greater Columbus rated?
RainSoft of Greater Columbus has a 4.7 star rating with 689 reviews.
When is RainSoft of Greater Columbus open?
RainSoft of Greater Columbus is closed now. It will open tomorrow at 9:00 a.m.
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