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Pure H20, Inc., doing business as Rainsoft of Greater Columbus, is an independent distributor and dealer of Rainsoft water treatment products and services. RainSoft is a division of Aquion Partners L.P., headquartered in Elk Grove Village, IL, which is affiliated with approximately 300 dealers worldwide. There are separate BBB reliability reports on other Rainsoft dealers and the company's corporate offices. All BBB reports are available at www.bbb.org
1739 Westbelt Drive, Columbus, OH, 43228, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 5:00 p.m. | |
Tue | 9:00 a.m. to 5:00 p.m. | |
Wed | 9:00 a.m. to 5:00 p.m. | |
Thu | 9:00 a.m. to 5:00 p.m. | |
Fri | 9:00 a.m. to 3:00 p.m. | |
Sat | 9:00 a.m. to 1:00 p.m. | |
Sun | Closed |
I called Rain Soft for service on a working Rain Soft water softener. I wanted to make sure that it was working properly. The service tech said it was working fine , but it had a broken part. He left with the softener head, left me with no softener system, and said it will be a week before he can return. My water is brown now. I wont do laundry with this water, and I wont drink it. I have no idea of repair cost. I fell like I am being held hostage at this time.
Business response:
We sold the RainSoft unit back in 2000 to the former homeowner at this address. The former homeowner had worked on this unit himself and as a result had caused some significant issues. We removed the unit, which is unusual, so that we could bring it back to the shop for service, we did this to address all of the problems and to make sure that the unit is working properly. My service manager had talked with Mr. ****** and we thought that he understood what we were doing and that we would get his unit back as soon as possible.... read more
RainSoft of Greater Columbus has a 4.7 star rating with 693 reviews.
RainSoft of Greater Columbus is closed now. It will open at 9:00 a.m.
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