Queens Crescent Surgery

Alexandra “Alex” Webb 

on Google

4 months ago

They do not call to inform you about any changes made to appointments with them, and especially aren't helpful about sending you to other places, because they have no idea how to help, aka didn't listen to me or try to figure it out at all. They send you somewhere else, but I've been waiting 4+ months to get in anywhere. I know waiting times are long, but the place rejected their letter, and then they didn't tell me. They tried to send me somewhere else. After a month of waiting, the referral was canceled, and I wasn't told ... read more

Ala Tata 

on Google

4 months ago

Extremely rude receptionist, specifically the younger one, no respect for patients. It is impossible to get your medication. For someone who is extremely vigilant not to let my condition lapse and end up in overcrowded and underfunded A&E or hospital ward it is very depressing. This receptionist will cost NHS a lot of money due to negligent behaviour. Also, how can you have no regard for your job in such tough economy?! Appaling 

Ms Cat 

on Google

5 months ago

I’ve been coming to this practice for years.When I phoned up for an appointment I was told my problem was not that serious. I found it puzzling that a receptionist would have the authority to assess my problem. Has she a degree in medicine I’m not aware of? My partner and I are considering changing our doctor. A pity they don’t get proper receptionists because the doctors are all good. 

Grace 

on Google

6 months ago

I gave one star is just because I cannot send it with zero star - very rude receptionist, Worst Customer Service Experience! I recently called Querns Crescent Surgery to address a simple inquiry, and I was appalled by the unprofessional behavior of the receptionist in the call. From the moment the call began, spoke over me, responded with a tone that was dripping with impatience and sarcasm. Not only did she refuse to assist with my request, but she always cut me off mid-sentence. Her attitude was dismissive, disrespectful, ... read more

S A 

on Google

7 months ago

I am very disappointed by the service I received today. I had an appointment with a GP, my first ever, to discuss a very serious concern. I was 10 minutes early. She was 10 minutes late. However, when she came to collect me from reception she did not acknowledge the delay and failed to make any eye contact. Throughout the appointment her communication style was quite abrupt. Eye contact extremely lacking and when she examined me in my private area, she wore no surgical gloves. I have no idea whether this is standard practice... read more