Pro Steam Carpet Care

Erica S 

on BBB

2 months ago

I feel they will rip you off if you let them! They charged me 395$ to clean my sectional. The tech took 30 min on it only. After he left I thought price seemed much higher than the last time I used them a yr ago. So I spoke with the manager who said my last cleaning was 130$ and that was only bc the tech now quoted me. Now he said the 395$ is the going rate. He was extremely rude. I should have known Better when the tech showed up and said he didnt like cleaning upholstery! Buyer beware. Unethical business! 

Jenny S 

on BBB

5 months ago

I scheduled to have our air ducts and returns cleaned. When the technician arrived he said that they do NOT do ceiling vents. I stated that our vents were in the ceiling during the scheduling process. I am frustrated that my time was wasted waiting around for the appointment. 

Anne W 

on BBB

3 years ago

I left a review on 7/15/2022 that I would like to update. Pro Steam responded to my review and sent another technician to resolve my issue of not getting the edges and corners clean on the initial cleaning. He recleaned ALL of my carpets. I did not ask them to this. He was meticulous and polite and worked so hard. I would use them again. 

Anne W 

on BBB

3 years ago

I found the technician to be pleasant and hard working. I have not complaint about him at all. However, when I showed him corners and edges that were still dirty after he was finished. He said the equipment didn't allow him to get close enough to clean deep into the corners and edges. I accepted this and thought my husband and I would have to hand clean the corners and edges ourselves after paying $281 to get our carpets cleaned. Then I looked at their ad which says in big, bold letters, "We Don't Cut Corners, We Clean Them!... read more

J. F. 

on BBB

3 years ago

DO NOT USE THIS COMPANY!! They committed to clean our carpet and tile today between 1 and 3pm. The technician showed up, took measurements, told me to move everything (all furniture) into the garage and that he would be back at 3pm. He never showed back up and the managers basically called me a liar for claiming that the technician said he would come back! Now I have all my furniture in the garage and no way to live in the my house. This cost my husband 1/2 day off work to help move the furniture. 

Tommy B 

on BBB

4 years ago

Do not use! They are untrustworthy. They agreed to a price and then doubled it after the fact. Total bait & switch tactics! 

Maureen A. 

on BBB

5 years ago

This company has the WORST COMMUNICATION! I was scheduled to have a window between 10 and 1 for arrival, but I wanted them to have a credit card on file; therefore that pushed my window out until 2. Well Tory arrived at 4 alone without the unit needed to handle the job. He had to leave and return to his office to pick up a portable unit. (You think someone could have ran it out to him) Now he returns, but the equipment he has does not work. After I called several times and spoke with Don, the manager, he finally agreed to br... read more

Jill T 

on BBB

5 years ago

I was completely disappointed in ProSteam Carpet Care. The first tech was a nice young man, but he completely soaked by sofa which took two days to dry and was still dirty when it did dry. They did send a second tech out after two calls who did a much better job, except that he missed the front edges of all three cushions. When I to ask that he return, (again two calls and an email to get to talk to management) I was treated very poorly (didn't listen, but instead talked over me and was told that they would only come back ag... read more

Dixie D 

on BBB

6 years ago

My apologies - I have forgotten the young man's name who cleaned my carpet. He called to say he was able to arrive early. I appreciate that call. He was polite and very professional. He listened to what i had to say and was very helpful in his responses and explanations. And, of course, he did a GREAT job on 11 year old sale price carpet with no original stain guard. I also highly appreciate the confirmations from the very pleasant person in the office. I would definitely recommend ProSteam Carpet Care.