This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Primary Residential Mortgage, Inc.
- Mortgage Lenders
- Salt Lake City, UT
About this business
Finding the right Salt Lake City mortgage company makes all the difference when buying a home. Why stress over the numbers and paperwork, when you can relax and let us handle the legwork for you. Whether you're a first-time home buyer, real estate investor, or simply moving to a new home, our in-house financing and variety of loan options will ensure that you receive the best mortgage program for your unique needs.
Location details
1480 2200 West, Salt Lake City, UT, 84116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have a current mortgage with this company and have never been late. They will not discontinue the *** and at last request instructed me to wait two more payments to no avail. One can NOT speak with a live person in this department so have to leave a message which they NEVER return. When I correspond in writing to request the discontinuing of PMI they simply keep sending me a response that I've been late which is not true. I'm reaching out for legal advice and to refinance as soon as possible to have a legitimate, organized... read more
Go to a credit union. Primi was charging me almost 23k for closing cost when my credit union only charged me 6k
Got a letter saying I owe 1 ***** of property taxes and that my account was going to be marked as in default. I owe $0.00 of property taxes, which is public information, available on the city website to anyone who has my address. Despite this, they are asking me to FAX (it's 2024) proof that I don't owe these taxes.Terrible experience, terrible systems, terrible customer service
Absolutely the most impersonal, frustrating, and infuriating company to deal with. They don't send required documents, they don't answer their phones, and they have a website that will not allow login even with the saved and accurate username and password. They are the poster child of everything that's wrong with corporate America. Yuck.
I feel sorry for anyone who has to file an insurance claim and has to work with loss claims department. Ive been without a kitchen for almost 4 months. As a single parent, this is beyond unacceptable. One would that if you have an investment in something, you would want the homeowner to get the funds ASAP to get the home fixed. Every week I call and something else isn't good enough. I've even had my insurance on the phone with them. Did I mention I haven't spoke to the same person twice. If I could negative stars, this is wh... read more
I am very disappointed in the experience that I've had overall with PRMI. The customer service to get the loan was exceptional but the mortgage loan department once they secured my loan has not been very responsive. In fact, they sent me a notice that my loan was being transferred to another company and told me that the online system would not be operational and they have since put my loan for not paying it. As it is, I've contacted their department and they continue to try to connect me to the default loan with no success. ... read more
No stars. This company is a joke. No one knows what they are doing. They took my first payment on a home loan, and transferred my loan the same day. They never processed the payment. I would never recommend this company to anyone. Horrible customer service. ??
Wow. I've read these reviews and I must say that's it's sad and sickening to see that I'm not the ONLY one who knows that PRMI is the WORST lender/mortgage company that everyone should run from. I've never known (and we've owned a couple of homes before this one) a company so cold hearted. The representatives are very un educated and their favorite word is " um, um ". Last year covid they messed up our credit by reporting us to the credit bureau that we were late while we were under covid protection although we were still ma... read more
I was issued an escrow check on 2/27. Printed in that check was void if not cashed in 90 days. I deposited the check last week, well within the 90 days. The check bounced and I was charged a bank fee. I called PRMI and they said for some reason they have been canceling checks after 45 days. They said they would re-issue check but I had to send them bank proof in order to get reimbursed for bank fee. Wait a minute!!! PRMI issues a check to me, wrongfully cancels it and I have to jump through hoops to get a bank fee returned??... read more
Business response:
Thank you for sharing your remarks regarding our Servicing Team. We are focused on addressing all customer feedback and are committed to achieving the highest level of customer satisfaction. Our resolution team is currently reviewing the information you sent, and a response will be supplied as soon as possible. If you wish to speak to someone on our team directly, you may contact a customer service representative by calling **************.
Frequently asked questions about Primary Residential Mortgage, Inc.
How is Primary Residential Mortgage, Inc. rated?
Primary Residential Mortgage, Inc. has a 4.8 star rating with 1,763 reviews.
When is Primary Residential Mortgage, Inc. open?
Primary Residential Mortgage, Inc. is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com