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Primary Residential Mortgage, Inc.
- Mortgage Lenders
- Salt Lake City, UT
About this business
Finding the right Salt Lake City mortgage company makes all the difference when buying a home. Why stress over the numbers and paperwork, when you can relax and let us handle the legwork for you. Whether you're a first-time home buyer, real estate investor, or simply moving to a new home, our in-house financing and variety of loan options will ensure that you receive the best mortgage program for your unique needs.
Location details
1480 2200 West, Salt Lake City, UT, 84116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received notification Dec 2021 that my loan with PRMI was sold to ****** *** & that my Feb 2022 payment would be paid to a different servicer. After confirming with ****** ********** I made my Feb payment to my new servicer. Although I paid all my payments that were due to PRMI in a timely manner, they insist they are due ************ I have tried numerous times to resolve this but their incompetence is astounding. I have received multiple foreclosure letters and even have seen a man taking pictures of my home. I have made... read more
I got sucked into a loan with Primary Residential Mortgage *** and God help me what a mistake that was. My bank account was hacked and I had to close the account that paid my mortgage payment. Since then I have tried repeatedly to contact PRMI to update my status. Besides not letting me log in (after recovering my log in data and using their provided PW) and numerous Phone calls without answering the phone or repeated hang-*** I am now being billed a late charge. How does a company stay in business with that kind of service ... read more
Run......... I regret with all my heart that my load officer ********* with this company You have to spend almost a day or 2 two to get in touch with customer servicer also, they always forget to paid home insurance. My insurance agent almost lost her s*** with customer service. Oh, wait good luck trying to get an escrow analysis.
Business response:
The customers insurance agent contacted PRMI on December 13th, 2021, as payment was not received. The agent was informed we did not disburse due to PRMI had not received the renewal ****, which is required to issue payment. The agent sent the renewal policy, along with an overnight address to Servicing on December 20th, 2021. Payment was disbursed on December 21st, 2021 and sent via overnight. Turn around time from when the policy was received to disbursed was one business day. To prevent future delays in disbursement, the b... read more
All this time making my payments a month in advance. New year comes and they lost one of my money orders and charging me extra when I put all four money orders in the envelope. **************** ***** talked to ******* or ***** he needs more training. I asked to speak with a supervisor and he did not allow me to. Terrible company to do business with. Ready to go with someone else on my home. Just Horrible.
Business response:
A official response to your review and inquiry will be sent to the borrower directly due to privacy concerns. Thank you for your review as we take all comments and complaints very seriously and strive to make every borrower to have a personal and positive experience.
This has been the worst first time buyer experience! I've been dealing with this company for 2 years and the customer service has been absolutely terrible. They are very difficult to contact and when you finally get someone they give misleading information from different people. My mortgage hasn't been reevaluated correctly since I've received the loan. At the moment I've changed my homeowners insurance from escrow to out of pocket but my mortgage payments do not reflect and I have not been reimbursed. I've called and sent s... read more
Business response:
01/14/2022 A corporate website submission was received from the borrower regarding the removal of HOI from their loan and frustrations with our customer service being unreachable. Email response was sent to borrower apologizing for the frustrations. Steps were provided on how to request homeowners insurance to be removed from the escrow impound account. 01/17/2022 Copy of insurance policy was sent by the agent to PRMI, which included total premium with balance still due. Response was sent asking for confirmation if a disburs... read more
Awful customer service, that only care about your money, not you, never dealt with someone so inconsiderate on the other end of a phone call. Imagine being 19 and doing all you can to finally obtain a mortgage, and you have to deal with these **** munchers, worst mortgage company Ive even heard of or dealt with, please stay away for your own mental health!!!!
Business response:
We take all complaints and comments very seriously. We are not sure what happened with your experience with our *************** but please feel free to reach out to our National Customer Relationship Manager at ************
I have been trying to work with them for two weeks, with different representatives telling me different things. I received a phone call one day saying the one bedroom home I was looking to build was not worth processing for, that I would not get approval and it was a waste of time because of the size. They told me I was not approved and then redacted it. They kept using tiny home phrases despite me verifying the codes for the area I was looking to build in, the size of the home was 709 sq.ft., I have had a roller coaster of ... read more
Business response:
Our "One Time Close" team has tried to work with ********* since 11/29 and did have some concerns regarding the place and size she wanted to build along with the amount of the mortgage applied for. We asked for documentation from the builder and the ability to find some comparable homes for accurate value. The impact fees that will come along with the purchase of the actual home when built. She was never told she was not approved we just discussed some concerns in building a home all in for 22K with a well, septic and impact... read more
Please dont get them! Please get any one else by primary! They suck! They never did an escrow analysis and I over paid almost $10,000. They forgot to pay my mortgage insurance 3 times. I had to change 3 different times because they never made a payment. and everyone would cancel on me. They blamed me for it. Dont get them.
Business response:
PRMI received a State Auto policy effective 4/2/2021 on 5/25/2021. On 6/16/2021 I e-mailed the borrower to confirm the switch from Berkshire to State Auto with no response until 6/18. On 6/18/2021 we called State Auto and paid the policy with credit card. they took the payment and then reimbursed the card saying the policy had to be paid with check if payment was from the mortgage company. Check was issued to State Auto on 6/29/2021 and sent via ***** overnight tracking # **** **** **** (found # in notes on 6/29/2021). PRMI ... read more
********, ** With ******* and then ******, I had an amazing time. ******* was patient, understanding, and knowledgeable throughout the whole process. The company I recommend is excellent, it was a pleasure to work with such patient and experienced individuals who are committed to the client and the client's experience. Having no idea what I was getting myself into, I was amazed!! I am more knowledgeable and grateful for the service I received. Thank you Thank you Thank you so much!
Business response:
Thank you so much for your review. I will forward this to our branch as I'm sure they will be pleased to hear your thoughts. Congratulations on your new home and we hope you have many happy years there. If we can help again in the future, please reach out to us. Thank you again from our PRMI family.
Frequently asked questions about Primary Residential Mortgage, Inc.
How is Primary Residential Mortgage, Inc. rated?
Primary Residential Mortgage, Inc. has a 4.8 star rating with 1,700 reviews.
When is Primary Residential Mortgage, Inc. open?
Primary Residential Mortgage, Inc. is closed now. It will open at 9:00 a.m.
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