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Primary Residential Mortgage, Inc.
- Mortgage Lenders
- Salt Lake City, UT
About this business
Location details
1480 2200 West, Salt Lake City, UT, 84116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very professional friendly. Highly recommend to anyone. I felt like I had a friend walking me through my home buying process. Cant express my gratitude enough.
Getting our home loan through PrimeRes was everything we hoped the experience to be. Easy, friendly, patient, and kind to our needs. Certainly a top tier mortgage lender in the Pacific Northwest.
Very professional, knowledgeable.,reachable. Felt like apart of my family and friends.
Very helpful, approachable, reachable and knowledgable. I would use again.
********************* is THE man. His patience a knowledge was comforting. He shot straight with me but guided me through the process with a ****** Listen to his advice because he knows what he doing. He practically became family. A very sincere man that made our dream come true.
********************* was personable, professional, and knowledgable. He kept me up-to-date on the process all the time, was available for questions, provided an excellent roadmap for getting my important tasks done, and gave good advice all along the way. He and his staff are true professionals.
I am having my second issue with this company. The first involved supplemental property tax bills, which eventually PRMI did pay and they paid for my late fees because of their incompetence. Now, I am dealing with them not making my payment high enough to account for all property taxes in the escrow account. They are not taking my supplemental property taxes into account for their escrow analysis, and refuse to do so. This year I will be short almost $4,000 in escrow and Ive brought it to their attention and asked them to ch... read more
Business response:
Thank you for sharing your feedback. This review has been escalated to our ********************************* team so they may look into the situation and address your concerns. We appreciate the opportunity to research the issue in order to provide a satisfactory resolution.
Let me begin by saying, I have bought and sold many homes. In April, I found a home in a location I absolutely loved! I submitted an offer which was quickly accepted. The offer was above asking price and I was putting a full 20% down. My realtor recommended PRMI so I immediately began the loan process which in the beginning went very well. After the first ten days or so, the loan advisor we were working with left PRMI suddenly. No explanation. Just gone. This should have been my first red flag. But I really wanted this home ... read more
Business response:
Thank you for sharing your remarks. We are focused on addressing all customer feedback and are committed to achieving the highest level of customer satisfaction. Our resolution team is currently reviewing your information, and a response will be provided as soon as possible. If you wish to speak to someone on our team directly, you may contact our National Customer Relationship Manager at *********************************.
We have been a customer for over a year and have been extremely disappointed with their customer service department. Emails go unanswered and hours are spent on hold waiting to speak to a representative who are less than helpful. I requested an escrow analysis update in February of 2022 and was told it would take a month to be completed. Almost three months later and still not completed and no one seems to know when it will be done. Very disappointed and wish I had a choice to change loan service providers.
Frequently asked questions about Primary Residential Mortgage, Inc.
How is Primary Residential Mortgage, Inc. rated?
Primary Residential Mortgage, Inc. has a 4.8 star rating with 1,714 reviews.
When is Primary Residential Mortgage, Inc. open?
Primary Residential Mortgage, Inc. is closed now. It will open at 9:00 a.m.
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