Polaris Industries Inc.

DEREK K 

on BBB

3 years ago

I bought a brand new 2021 Sportsman 570 Premium last year. Within a couple of weeks of getting it home, it had starter issues. It would attempt to crank but wouldn't crank. The rear brakes also were completely worthless. No matter how hard to stood on the brakes you couldn't even get the back tires to lock up. I brought it back to my dealer and they said the brakes would work better with age and they forgot to look at the starter. After 4 trips to the dealer, I was told that Polaris told the dealer this was a normal thing an... read more

Brady S. 

on BBB

3 years ago

Over 3 months to fix an issue that I pointed out as the original issue from day 1 is unbelievable incompetence. The rep at Polaris may as well be a robot that copy and pastes responses and has done literally nothing to follow up with either the dealership or me regarding any of the process. Being lied to numerous times by a supposed higher up customer care rep is truly unbelievable. I will never buy anything associated with Polaris after the absolutely horrible customer service and overall lack of competence displayed by its... read more

Matthew P 

on BBB

3 years ago

2021 chieftain elite motorcycle. I have nothing but problems with the electrical on this bike. Hazards dont work screen blacks out, switches and buttons not working. Been in the shop at least four times now nobody seems to know how to fix it. My point of contact at Polaris is telling me that when its going to the shop nobodys opening a ticket so in their system The bike is never been in the shop. I take it to a shop three weeks later theyre calling me to come pick up the bike nothings been fixed on it Polaris corporate says ... read more

JessicaG 

on BBB

3 years ago

I had purchased a 2021 Polaris *** on Dec 3, 2021. Within 3 days of getting it home (took it home Dec 6th due to it just coming off the truck and ******** Motorsports needing to get it ready) we noticed all the bolts were tightened, theres an finger width gap on the hood access panel, doors flew open due to hinges not being installed properly, led dash board light didnt light up, tweeters popping out of the rubber molding, rubber molding not being installed properly, and little tiny stickers all over (which I was told that t... read more

JustinK 

on BBB

3 years ago

Bought a 2017 Polaris *** **** XP4 from a private party used. In ********************************************************************************** the head entirely backing out which resulted in the other bolt snapping in half. Took the *** to my local dealershipS to try getting support in at least covering some of the monetary cost for either fixing or replacing the engine. The response back was "due to being out of warranty" they would not cover it. After talking with the Polaris dealership mechanic, the thought is that t... read more

Randy B 

on BBB

3 years ago

When I bought it i was told that I would have it by the end of October NOW THEY ARE TALKING DECEMBER !!The riding season it half gone !!! I will lose a lot of value as when I get it, it will be LAST YEARS MODEL !! I ordered it in the spring !Wait it get better .. They may ship it without all the parts !!!!!!!!!!!!!!!!!!!!!!!!!! 

abdul s 

on BBB

3 years ago

If I could give them a zero rating, I would. I bought in May 2021 a brand new Slingshot for 30K. I have, for the past 5 months going 6 months, waited for parts to come in. While I wholeheartedly understand issues with supply chain delays, their communication and lack of communication are not what I expected from a company like theirs. I was at first told that my parts would come in within a month !!! i have spent close to 20hrs with their customer service along these past months to find out what was on back order and was not... read more

Al C 

on BBB

3 years ago

I have a 2021 RZR XP Turbo that right out of the box had a bad clutch and a turbo diverter valve that was miss adjusted. Many calls to Polaris & visits to the dealership, still no help from either. Had to put an aftermarket clutch in myself to make it drive able. Finally got the diverter valve adjusted. **** miles on the aftermarket clutch and it drives great. To bad I had to spend $800 plus my labor to make a new machine drive the way it should have in the first place. Dealer said that Polaris was not recognizing the bad cl... read more

Kent R 

on BBB

3 years ago

This 69 year old is really getting fed up with this 2021 Polaris General. 1,100 miles on it and it's been to the dealership so many time I think the bolts are getting worn out. First was a shutdown problem, once a limp mode problem, ever since it's been a check engine light. Every time to the dealership(M&M,Pine Island) you get a $55.00 surcharge even with warranty. Just got it back from the dealership this time a $200.00 charge because they could not mimic the problem. With less than a 100 miles, the light is on again. I ha... read more