Polaris Industries Inc.

Joe B 

on BBB

a year ago

Bought a new 2023 ************ At the time could not afford the doors. Later purchased the front doors for this unit. The hinges are not correct even though the web site says it does fit. When I contacted Polaris this is their response: "Thank you for contacting Polaris Inc.I was able to take a look into your inquiry and here is what I was able to find. For Ranger *********** both the front and rear doors are required for installation. The door hinges that come with the front doors are used to mount the rear doors and the hi... read more

Denis G. 

on BBB

2 years ago

**************** is very poor. I contacted ******************************* the ceo because of the poor response and experience. He had someone else call me back and provide the same poor offer of a coupon on future purchases. The issue is I'm not rich and had to spend $2500 to get a new front differential because Polaris and it's dealerships forgot to put any fluids in. I trusted the experts and now I'm out money. I'm considering suing them. I thought they would have offered to cover the cost as I have proof. But now they ju... read more

Russell B. 

on BBB

2 years ago

40k for a 2022 xp4 pro just have a no ride recall on it shortly after purchase. So I have been paying the monthly payment not being able to use it. Made multiple calls to Polaris trying to get a eta just to be told a different story Everytime. Called today and was told a fix has been provided and I half to wait for the dealer to train their techs first before mine can be fixed. And dont worry in good will they are extending the factory warranty 6 months just for my troubles even though I bought the best warranty with the uni... read more

shawn k 

on BBB

2 years ago

Polaris is the worst company i've had to deal with in my entire life. every aspect of every encounter had been a monster cluster. Lies, BS, delays, and even stole **** dollars of my money. their lack of concern or professionalism is unreal. from service to sales to online orders. never get calls back like they say they will. they will, lie cheat and steal. their products are so messed up from factory that they are unsafe. then they keep your machine for months, lie about parts and progress. Bill you **** to do factory recall... read more

Jack B 

on BBB

2 years ago

DO NOT buy Polaris Products. Odds are you will get a recall on your purchase and not be able to ride or sell your product. They have the worst **************** and do not care about you after your purchase. Again DO NOT BUY Polaris Products. 

JS F 

on BBB

2 years ago

Polaris issued a stop ride on Rzr xp in September. It has the 925cc turbo engine. It share that power plant and many other power plant parts with the Rzr turbo R. They originally didnt do a stop ride on the turbo r so they could still deliver vehicles and hit delivery metrics for their board. Now a month into owning my $41,000 machine there is a stop ride on the turbo r. They say there is a fix but wont say when it will be available. Hopefully around the end of the year. Someone needs to pull together a class action lawsuit ... read more

Robert L 

on BBB

2 years ago

Own a 2021 xp4 turbo and in July was hit with a recall and another in September. The last recall was a primary clutch recall and a stop ride immediately notice. Its now almost 6 months and Polaris has no solution to the issue and when contacted on any information Im told nothing. All Ive asked was if the fix will be a brand new primary clutch seeing as its defective and blowing apart possibly causing bodily harm and sever damage. *** contacted several times by phone and email and am never told what they plan to do. Makes me ... read more

Ricky K 

on BBB

2 years ago

Purchased a new 2021 570 and within couple weeks the computer went out. Although it was under warranty I had to pay to get the computer installed. Now I have safety recall and cant use it again during hunting season. Cant use it on the ranch either. Called multiple times and they do not have a fix so it just sits. I guess if I wouldnt have paid cash it wouldve made. difference. And when you call nobodys any help. Sure wish I wouldnt of purchased this. Cant even sell it because it has a recall on it. 

John L 

on BBB

2 years ago

After spending $50,000 on an ATV at Polaris, I ordered almost $5000 in accessories from Polaris off-road. I ordered something online and immediately realized it was the wrong part. I tried to call and cancel, but they were not open. I was able to email them and ask them to cancel the order. However, when I called him on Monday morning to make sure it got canceled. They told me that they could not cancel the order even though the order has not shipped, they would not cancel the order. So now I have to wait for it to come in. ... read more