Polaris Industries Inc.

Terry H 

on BBB

2 years ago

I bought a new 2022 Polaris General XP **** 4 seater and I ate up my 6 month warranty because of a noice in the front end and at which time it sat at the dealer for 2 months for the parts than I got a recall on it for a bad steering wheel so I could not drive it for almost 5 months until the new one came in and was replaced. Now I have just under a **** miles and the radio stop working on the ride command and it sounds like the amplifier is bad. The dealer today told me that they are see a lot of these going bad. No warranty... read more

James G 

on BBB

2 years ago

On May 2021 I bought a brand new Polaris razor. I never brought the vehicle in but decided one day to go out on a trip when I went out on a trip the vehicle caught on fire. I didnt have any insurance on it. I bought the vehicle and full and they never mention insurance. it took me years to save ** to get that bike and now I dont have one at all and I am $22,000 short. I emailed the customer service and they told me that they could not help me .. can help please do 

Yvonne W 

on BBB

2 years ago

July 2021, I bought a new Polaris Razor xp1000 Turbo. 3 months after (October), there was a " stop ride" recall, for overload to the steering wheel, from manufacturer to dealer. It was a little over 3 months before the recall was dealt with and I was able to drive my machine again. I had the luxury of driving my machine from March to October and received another, "stop ride" recall. This time for the clutch. This recall laid up my machine from October to May. I called Polaris to complain, I had purchased extended warranty, c... read more

Joe B 

on BBB

2 years ago

Bought a new 2023 ************ At the time could not afford the doors. Later purchased the front doors for this unit. The hinges are not correct even though the web site says it does fit. When I contacted Polaris this is their response: "Thank you for contacting Polaris Inc.I was able to take a look into your inquiry and here is what I was able to find. For Ranger *********** both the front and rear doors are required for installation. The door hinges that come with the front doors are used to mount the rear doors and the hi... read more

Denis G. 

on BBB

2 years ago

**************** is very poor. I contacted ******************************* the ceo because of the poor response and experience. He had someone else call me back and provide the same poor offer of a coupon on future purchases. The issue is I'm not rich and had to spend $2500 to get a new front differential because Polaris and it's dealerships forgot to put any fluids in. I trusted the experts and now I'm out money. I'm considering suing them. I thought they would have offered to cover the cost as I have proof. But now they ju... read more

Russell B. 

on BBB

2 years ago

40k for a 2022 xp4 pro just have a no ride recall on it shortly after purchase. So I have been paying the monthly payment not being able to use it. Made multiple calls to Polaris trying to get a eta just to be told a different story Everytime. Called today and was told a fix has been provided and I half to wait for the dealer to train their techs first before mine can be fixed. And dont worry in good will they are extending the factory warranty 6 months just for my troubles even though I bought the best warranty with the uni... read more

shawn k 

on BBB

2 years ago

Polaris is the worst company i've had to deal with in my entire life. every aspect of every encounter had been a monster cluster. Lies, BS, delays, and even stole **** dollars of my money. their lack of concern or professionalism is unreal. from service to sales to online orders. never get calls back like they say they will. they will, lie cheat and steal. their products are so messed up from factory that they are unsafe. then they keep your machine for months, lie about parts and progress. Bill you **** to do factory recall... read more

Jack B 

on BBB

2 years ago

DO NOT buy Polaris Products. Odds are you will get a recall on your purchase and not be able to ride or sell your product. They have the worst **************** and do not care about you after your purchase. Again DO NOT BUY Polaris Products. 

JS F 

on BBB

2 years ago

Polaris issued a stop ride on Rzr xp in September. It has the 925cc turbo engine. It share that power plant and many other power plant parts with the Rzr turbo R. They originally didnt do a stop ride on the turbo r so they could still deliver vehicles and hit delivery metrics for their board. Now a month into owning my $41,000 machine there is a stop ride on the turbo r. They say there is a fix but wont say when it will be available. Hopefully around the end of the year. Someone needs to pull together a class action lawsuit ... read more