PNC Bank

Jon D 

on BBB

a year ago

Recently applied for a HELOC and was told incorrect information after already applying for the loan. Had a joint applicant on that loan to help with the credit and their score is upwards 840s. PNC ended up declining the loan and did nothing to make it right. All they said was well file a complaint. Now that applicant has a hard inquiry on their credit, the application was denied, and the loan processor doesnt even answer their phone or return phone calls. If my mortgage wasnt already with them I would leave this banking inst... read more

Latascha G 

on BBB

a year ago

I hate PNC with a passion. Their services **** the customer service reps. *** dingbat robots. I have been with 3mos and I am ready to close my account now. They have a hold on my work check, because I deposited digitally. I have dealt with several banks and PNC is the only one that holds your money. So why offer digital deposit. ?????????? 

Caroline K 

on BBB

a year ago

They have continuously messed up our mortgage payments and they are impossible to get on the phone to fix it. I called AGAIN today and was disconnected 3 times. When I finally got someone on the phone, I was disconnected after 30 minutes of no one being able to figure out why the amount was incorrect. They will not give you a phone number to be able to call any department directly even after being specifically asked. If you can avoid doing business with them, DO. 

James M 

on BBB

a year ago

PNC acquired my mortgage servicing June 1 2022. They under estimated my tax payments and sent me a check since my escrow showed a surplus. This year in the escrow analysis they are short. To make up the difference and account for the unaccounted payment my monthly payment will increase by $700. I have had this mortgage for over 20 years. PNC should have known what the disbursements are when they acquired the loan. Extremely poor job servicing this loan and would not trust the bank with any other business if they cant do a si... read more

Ellie S 

on BBB

a year ago

Pnc completely lied to me. I applied for a home equity line of credit that closed in December. The lender asked if I wanted to do a rate lock to take a draw, because I wasnt going to take one. I did, the construction project I had plans to use the funds yet has not even started. All of a sudden, after investing the money and needing to take short term capital gains, they tell me that it was a 6 month introductory rate lock. Supervisor yelled at me on phone saying it was plane, I said I didnt look at fine print I did what len... read more

Christian S 

on BBB

a year ago

So apparently the bank takes out certain charges on your bank statement and then puts them back in. Had spent about a thousand dollars on a trip to *******. Then when i check my account a couple days later the charge i had made was gone even though i saw it the same day i made the purchase. Called customer support and they said they don't see anything on there end about a charge. About a week later the charge hit my account. Wound up being in the negative because instead of it posting at most the day prior it sits and waits.... read more

Tina H 

on BBB

a year ago

I got an auto loan. Paid it off. Called to get lien release letter to be emailed or faxed to me. They refused. Said they would mail it 7-10 business days. The money was taken directly out of my account to their account. So no waiting for checks to clear. They have the cash already. They can't guarantee that it will be delivered or not lost. Now a days they can do everything on line but this. Unacceptable. Do not get a loan from them. 

John W 

on BBB

a year ago

My son had a checking account with this bank. He was victim of a scam that bilked his account of $10,000, by sending him a bogus check and requiring him to send money to a 3rd party right away (I know, it was a dumb thing to do). He didn't have $10,000 in his account, but because he had OVERDRAFT PROTECTION, the bank paid out the money. PNC bank then accused my son of fraud, froze all his account, did a cursory "review" and demanded he pay up. They treated the victim like the criminal and didn't give a **** about helping him... read more

Eileen B 

on BBB

a year ago

I tried to open an account and filled out all the I formation for online account. Then for the verification process, they could not do because I dont text. I closed the account the same day. I am still getting a statement from the bank. A different story from anytime you call customer service. All I want is a statement saying account is closed. They are now telling me I need to go to a branch. This is a terrible system they have and business.