PNC Bank

Casey P 

on BBB

a year ago

Had a account with PNC detected suspicious activity in my account notice someone from the bank was doing transactions without my permission contact the bank I was refunded money and had them open up an investigation and all I got is a fraud alert on my name because pnc made a mistake this is so hurting because when I go to other banking institutions they bring up fraud from pnc I never committed any fraud but yet Im being accused and punished for there mistakes its a shame that PNC would make my life a living h*** for there ... read more

Thomas D 

on BBB

a year ago

Very unsatisfactory. I deposited a personal check from PNC via the mobile app into my personal Chase account. An hour later I received an email from ***** informing me that the check was deposited and accepted but will take nine days to clear and for the funds to be made available. (It didnt actually say nine days but from the day I deposited it to the day the money was available equaled nine days.) For a check to take that long to clear is mind boggling. Maybe a nine day turnaround would be reasonable a quarter century ago ... read more

S G J 

on BBB

a year ago

I've had PNC for a few years. I currently had a dispute that took them a few months to investigate which is very disappointing! Now as they have finally resolved the investigation. I've received a letter stating they resolved in my favor and that I would receive my funds along with any fees acrued. However to this date, several more weeks later, I have not received anything and when I call they state "that department doesn't receive calls". I do no recommend this bank at all. The service and processes are subpar as well as u... read more

Bernadette C 

on BBB

a year ago

I'm totally frustrated with pnc I was given incorrect information about an issue I had and because of this I was charged over $70.00 in fees I was promised a call back and resolution which neither was fulfilled. 

Gina A 

on BBB

a year ago

My mom and stepdad have a loan against there house. He passed in Nov 2022 and my mom wanted to pay the loan off. It was 8k more than the letter stating her payoff amount. No one could tell us why. We waited 2 months for reports that never came. After requesting reports twice and three calls to their home office we found out it was for flood ins. We were told she was charged twice in one year and a supervisor would call. We called three time for this and no one ever called us back. I called and told them I wants to file a com... read more

Ted A 

on BBB

a year ago

Service is horrible mls Id ******* dont use them for any financing *************************************************************** 

Bryon P 

on BBB

a year ago

PNC F**ING SUCKS! No customer support! They don't even have email communication! What a joke! 

Anne J 

on BBB

a year ago

Horrible customer service. I went with a judges order in hand to close my husbands account.My husband passed away only weeks ago and this is a very difficult time. The bank manager told me the judges order was not legal, basically and I needed to go to probate. The judges document was the dispensation order from the will being probated and was a direct order to dispense property to me.He refused to close the account. My lawyer will be taking this over and I believe this unethical bank manager who 1. tried to practice law 2. ... read more

Andrew M 

on BBB

a year ago

I have been banking with PNC for the last 40yrs. personal and business accounts. They were a great bank up until the last 5yrs. Lack of customer service, not enough personal in the branch offices. I applyed for a fix rate loan in 2021 and at closing papers were draw up for a variable rate. I was told after three days when the balance was paid my rate would be locked in. A year later I learn the rate was never locked in even with emails and loan officer from the branch verifying all intention were to lock in at the rate which... read more