PNC Bank

Chris J 

on BBB

a year ago

I wish I could give it a zero! I opened an account on Friday. I then tried to do an external transfer and was told the account was on hold and I had to call PNC. I did that, sat on hold for about 30 minutes , spent another 20 or so with the agent who transferred me multiple times then the person said the hold couldn't be lifted b/c their system was down. So, I asked whether there was any way to avoid having to call again. I was told no but it wouldn't be like that the next time. I just got off the phone after another almost ... read more

Calley C 

on BBB

a year ago

Our SBA loan was sold from another lender to PNC Bank, so we got stuck with their terrible customer service and each person that we were transferred to giving us the run around and incorrect advice. We are currently trying to sell our house as we bought a new one. The house is listed as 2nd lien on our SBA loan. We verbally told our banker that we would pay back the loan with the proceeds of the house (which is valued much more than our loan). We have never defaulted nor plan to, our banker said that would be fine, and then ... read more

Daksh P 

on BBB

a year ago

I don't know, this department kept saying that they don't support indirect auto loan application. Even the loan is approved and confirmed that from loan sales department. And Denied to provide any information on my application. My question is: who is supporting indirect auto loan ( applied through the dealership) ? I am sure that my loan is approved by PNC bank Na and the shows on my purchase and financing document. And again this detail are confirmed by pnc bank aulo loan sales department and application department. 

Roderick N 

on BBB

a year ago

This branch was discriminative, bias, prejudice, intentions were applied to the method of operations within this branch I've had a ****** dollar account with the individuals before and now hold a prepaid bank card with this bank I was trying to open a new business and checking and was denied for unexplained mysteries of these staff members,was willing to make deposits at the time of denial have the rejection letter as evidence asking for a full reviewing of these activities from those staff 

Lisa A 

on BBB

a year ago

I opened an account in order to get the $400 incentive. I met all the criteria, but still have not received the $400. I have talked to Nuness customer service representatives, and even went to a branch to express my concerns. One of the customer service representatives on the East Coast told me she didnt want to call me because she did not want to wake me up. Other representatives have said that they have tried to call me, this is not true because I am home and I have no missed calls from any number associated with PNC. The ... read more

Virginia N 

on BBB

a year ago

Opened a virtual checking account and on the Internet it said we would receive rewards after 60 days of ****** and we only received *****. contacted local bank and they said take it up with customer service which I already did and they said I would receive the rest on July 17th. Well that came and went so contacted them again and lady took my info and said someone would call me...... Well they did and the guys told me I was wrong and I want entitled to the ******.I read him the statement online and basically told me that it ... read more

Diane H 

on BBB

a year ago

I had my account put under review on June 11, 2023. I tried to go to my online banking and they had restricted my account from any online banking and also wasn't able to access my funds. I have contacted them almost every day as to why they had put my account under review. Pnc never gave me any reasons as to why they put my account on hold. I didn't have any access to any of my funds. I wasn't able to use my debit card either. So with that being said, I demanded at least an explanation as to a date when my account will be of... read more

Michael L 

on BBB

a year ago

I really don't think PNC deserves a star. I had fraudulent charges on an account because my wallet was stolen. This was not the only account. My savings had been depleted. I ended up having to get a new birth cert. and license. Keep in mind I'm 66 yrs. old. I'm also in the process of retiring. I haven't received my 1st check yet but after speaking with Social Security. I was told I would receive payments dated back to April. After speaking with PNC and trying to be transparent and keep them in the loop. I was told I could no... read more

Jessica R 

on BBB

a year ago

This bank will not allow me to close my account. I have been assured multiple times my account will be closed and it never happens. I have repeatedly tried and each time Im told the same thing, sorry about the mistake, I assure you the account is being closed. I dont know what to even do anymore because they want to charge me fees for an account that I have tried to close repeatedly and they are refusing to close it.