PNC Bank

SEEMA M 

on BBB

3 years ago

This is the worst bank I have dealt with in the last 21 years. They just took over BBVA and have botched up the whole take over process. I can not get my data from my accounts. The branch knows nothing about the processes of PNC. Yesterday the manager at my back said, go open account with another bank. If I could give them any lower ratings, I could. Do not deal with this bank at all. 

Trashanay J 

on BBB

3 years ago

This bank literally will rob you! charge you fees for no reason! my account has money deposited into it every week and every week I'm negative I don't understand how! when I call to speak with someone they always give you the runaround. I wish BBVA would've stayed separate from this Bank. I went to sleep with ***** in my checking account woke up to negative ****** with no explanation but your account is overdrawn, and do I want them to take money from my savings to cover it. So you take my ***** and then you want me to play ... read more

Martha Dean 

on BBB

3 years ago

The transition from BBVA to PNC is a nightmare. I have not had access to one of my business accounts since the transition over a month ago. Repeated visits to the branch where nice people are doing their best with no support plus no help from Help Line are making me weary, frustrated and finally angry. Maybe these BBB complaints will get them to address their terrible IT issues. 

Gilberto F. 

on BBB

3 years ago

I will begin by stating that I was originally a Simple Bank customer which was acquired by BBVA, which in turn was acquired by PNC. I never chose to become a PNC customer. I had consistently had great experiences with Simple, but this review is not about them. The customer service steadily declined with each change in banking provider. Following my decision to take my business elsewhere, I attempted to close my account via phone which was my first disappointment with PNC. I made numerous calls on different days of the week, ... read more

Esther H 

on BBB

3 years ago

My husband and I became members of PNC after they acquired our original bank, BBVA in October of 2021. Our experience with customer support at PNC has been incredibly poor. Customer Services representatives have given us inaccurate information or have not been properly informed on policy and practices of the company. The hotlines are consistently overwhelmed as they have not made the appropriate staffing adjustments to account for the additional customers from the acquisition. The website layout is far less intuitive than ou... read more

Allen B 

on BBB

3 years ago

The Process to close on a mortgage loan was nearly criminal. They wouldnt release appraisal paperwork and lied to the appraiser about the mortgage type. Truly it was a nightmare and wasted over ******** in a process that we had to backout from. The seller requested we go to a different lender because there was no movement on our file for over 6 weeks. Every employee just passed the buck or took it up to their manager. There was no communication or resolve. It was outright horrendous. We had to argue with the loan officer to ... read more

Dawn V. 

on BBB

3 years ago

PNC Bank has not resolved an issue outstanding for two months. I sent a check for a monthly mortgage payment which my credit union shows was cleared 8/26/21. I faxed additional paperwork as requested 9/22/21. However, the back of the check was not clear (probably due to lack of ink in the printer it was ran through). They said I needed to provided proof it cleared, I contacted my credit union and they provided a tracer number; still insufficient per PNC Bank. My credit union also provided additional tracking information, sti... read more

Payton R 

on BBB

3 years ago

THE WORST! Their App doesn't work. EVER. Their payment system took time to resolve. Still doesn't recognize me when I sign back in. **************** is a f*kn joke. Never get to the right person. Always hang up on the automated answering. They service the nation yet payments are do at the earliest hour. No exceptions. I'm calling for a payoff statement. Some fool answered that couldn't even comprehensively tell me I need to request a statement. Transferred me to a number that has been ringing for 5 mins. WTF? Please shut thi... read more

Darla K. 

on BBB

3 years ago

Worse bank ever! I was with BBVA for years and loved the bank. PNC took it over and it has been nothing but problems! It has been 3 months now and they still cannot find my business line of credit or link all of my accounts together. I cannot run my business with this bank, I am taking it somewhere else! I am giving it a one star, but they don't even deserve that!