PNC Bank

hiram r. 

on BBB

3 years ago

Frustrated and disappointed with the ***************) branch, specifically the manager. I have a business account and have had an issue. I have called more tha 10 times to try to resolve it. After about the 5th try I did manage toseakto the manager, Maridol,who said she would look into it and call me back, Almost 2 weeks later and 4-5 more calls to branch from me leaving messages, still not only no resolution, not even a call backfrom her. Extremely poor customer service! 

Courtney D. 

on BBB

3 years ago

Absolutely horrible bank they don't care about there customer or that there information is incorrect and never notify customer's in timely manner. 

richard l 

on BBB

3 years ago

PNC Bank - Credit Card Services. This Bank bought out BBVA Credit Card Services. They have POOR ***************** regarding a Fraudulent charge on my account. It is Unequivocal: I have a $109.88 charge on my account, in exchange for NOTHING. NO Goods nor Services were offered nor provided for the $109.88, nor were they asked for.I have called numerous times since December about this. All they do is to bounce me back and forth between Fraud and Disputed Charge Depts., in a lengthy Queue of a phone Verification process, then t... read more

DEATRICE T 

on BBB

3 years ago

I have had personal and business checking and savings accounts with PNC Bank for over 20 years. Last month they decided to close all of my accounts. When I asked why they were doing this, PNC stated they had the right to close my accounts without any explanations. PNC Bank closed the debit cards with 5 days of the letter and the accounts within 30 days. I find it unacceptable that PNC Bank could close my accounts without any explanation. 

Jasmine G 

on BBB

3 years ago

If I could give zero stars I would!! It’s been TWO WEEKS & my payment to PNC is “nowhere to be found”. They keep telling me my auto loan was closed January 27th,2022 so they didn’t receive the payment of $331.07 that was sent January 28th, 2022. So where is my money??? My bank has receipts and so do I showing proof of payment to PNC! I have been calling every day for TWO weeks with no help!! Every one of their customer service reps keep saying I’ll receive the refund until today February 11th the latest rep told me I WILL NO... read more

Rafael C 

on BBB

3 years ago

PNC Bank, is an unprofessional bank. I mean FFN Help stole $60 ( Sixty Dollars) out of my checking account with out my prior knowledge. I contacted PNC **************** and left a message. I received a letter from a so called ****** (No Last Name) from ****************, stating that my claim had been denied! I tried calling her directly to get and explanation. She hadn't contacted before or afterwards. So I wrote C.E.O. ********************************, as to this date never received any explanation from himself or PNC Bank! 

margie c 

on BBB

3 years ago

This is a terrible bank with the worst customer service. We closed accounts in December 2021, and the assistant bank manager, *********************************, of the *******, **, branch took 6 hours of our time to close our accounts. (They are more than happy to open accounts in less time, but they don't like it when you close an account. They ask you all kinds of nosy questions about what you are going to do with the money. I don't think that they should be allowed to ask this question.) He also did not read the bank disc... read more

Leslie N 

on BBB

3 years ago

Absolutely zero stars, I've banked with PNC for years simply out of convenience, it's my hometown small brick and mortar bank, I have never had an issues, never had a late payment, just paid of a 50K vehicle debt. I decided to move my business account and deposited several thousand dollars into my business checking account, I was encourage to apply for a business credit card, which I'd never used, but encouraged it was an excellent source of protection therefore I applied. I was never informed that my business credit card wa... read more

Helena L 

on BBB

3 years ago

**************** is absolutely pathetic. They should really just fire the entire staff, it would save them money and the same amount of work would get done.