Pleasley Surgery

Mma Nay 

on Google

2 months ago

I was removed from this surgery’s patient list without warning due to missed appointments, despite not receiving any reminder texts. When I called to understand what happened, the receptionist was dismissive and blamed me entirely, even though I explained I have severe mental health issues and am on Sertraline. I was also falsely accused of hanging up the phone abruptly, when I had ended the call politely. I've now joined another practice, but this experience was disheartening and distressing. There needs to be more compassi... read more

islanda 

on Google

7 months ago

Excellent service,friendly staff. Doctors very polite and professional. 

toenail debt collector 

on Google

8 months ago

pretty good GP practice, appointments aren’t too hard to get and the staff are quite nice, although the receptionists can be a bit rude sometimes but i don’t fault them for that, they deal with a lot of people every day and it would be tiring for anyone. good work 👍 

John Severn 

on Google

10 months ago

Genuinely sad to leave this place (because I'm moving address). Austerity/the Tories have systematically put the sword to the NHS but these folks carry on delivering a great service in spite of that. The receptionists have always been polite and helpful and my GP has always been great. The reception manager, in particular, is brilliant. I already know how grim it's going to be trying to find a surgery anywhere near this good. I envy patients within the catchment area here. 

Karen Wallace 

on Google

a year ago

I cannot fault this surgery. All the staff - Reception, Nurses, Triarge and Doctors - are all very polite, friendly, professional. The doctors have listen to me and referred on quickly when required. I have only ever received excellent service from this practice. Thank you to all.