Plattner's Chiefland Ford

Fred G 

on BBB

a year ago

If we could give a minus rating , we would!! We made an appointment for 11/13/23. We stated that one of the battery cables and gas cap needed to be replaced. We also needed the fuses checked for trailer light function. We left the truck and received a call about 3 hrs later. My husband was informed that yes, cable and gas cap needed replaced and that it was a relay switch that had gone bad. My husband was told that the labor would be about $900!! This was without parts. My husband refused and said we would come get the truck... read more

JAMES M. 

on BBB

a year ago

On 8/22/23 called for an appointment to get 2 rear shocks put on my truck. Talked to Justin and got the appt for the next day at 8 am. 8/23/23 at 8 am gave the keys to Jake and requested he check the AC as it wasn't cooling enough, and the ABS light comes on sometimes. He said the truck would be ready that afternoon or the next day 8/24/23. He called later in the afternoon to say that the rear end seal was leaking and should be replaced. est cost $350. I gave the OK for the fix and he still said the truck would be ready on 8... read more

Angela H 

on BBB

a year ago

I bought a 2013 Ford F 150 at Plattner Ford Dealer. The truck is completely rusted underneath. I found out a few months after purchasing the truck. I went back to talk to a manager and asked for them to something about it but they refused. They scammed me by selling me a truck that is a danger on the road. I kept driving the truck praying it would hold up. But unfortunately about 6 weeks ago the front wheel broke off and i almost got into an accident. I had the truck towed to a car repair shop where they assessed the truck a... read more

Donna D 

on BBB

a year ago

I would do a zero star if I could-We took our truck here for warranty work (come to find out they are NOT an authorized dealer). We drove our truck there and it left on a tow truck. We were lied to about everything. Treated with disrespect and even the tech that worked on our truck said he was glad it didn't run. I have NEVER been anywhere so unprofessional in my life and I'm almost 50 years old and own a business myself. How this place is still around- beyond me! Save yourself and never go here!!!!! 

Phillip T 

on BBB

2 years ago

I wish I would have know about this Plattner's horrible reputation before I ordered my Ford Lightning online. They turned what was supposed to be a dream come true for me, into a living nightmare. I ordered my Ford Lightning over 2 years ago from Ford Motor Company's website. They asked me to choose a dealership to have it delivered to. I almost went with a big city dealership, but as a small business owner in the area, I thought it would be nice to support another small business, so I ordered through Plattner's Chiefland Fo... read more

Angela C 

on BBB

2 years ago

PRICE GOUGING and LYING. We were searching for a new ford f250. On their website Plattener's Chiefland had the vehicle listed for ~$60k so we were willing to drive from NC to FL to purchase this vehicle. They told us over and over again that they would wait to share paperwork until we made the 9 hour drive there, but we insisted they share the final price sheet with us before we would drive there. When the sales rep FINALLY shared the price sheet after days of back and forth conversations, there was an additional $13k on the... read more

John B 

on BBB

3 years ago

PRICE GOUGING ALERT. I am in the market for a new Bronco Sport Big Bend. I drove close to an hour to Plattner's Chiefland Ford. They have one in stock with a MSRP of $31,520. When the sales rep brought the car out for me to test drive, I noticed next to the Ford Window sticker a second sticker with "dealer options" -- $5,000 "Market Adjustment" There was another line item for about $895 (doing from memory). The sales rep said that was for Lo-Jack they installed on the vehicle. Then there was some other charge of almost $3,00... read more

Dean R 

on BBB

3 years ago

STAY FAR FAR AWAY FROM THESE SCUMBAGS! They have a car on ********* that listed the vehicle for $14750. Has extremely low miles (I would bet that's been rolled back), but the gal named Kayla said ********* always makes mistakes. Then, on top of that, they tried to add $3863.00 for their "Plattner Automotive Group" which includes oil changes for the rest of your life and they say it's non-negotiable. They told me there's "dozens of locations in Florida" but in the same breath says they have 12 locations but touted there's one... read more

Claudia H 

on BBB

3 years ago

I have never publicly complained about anything, but Chiefland Ford went way too far! Was sold a truck with "free" oil changes for life as part of the Plattner Group benefit by the sales guy. Went into finance to do the paperwork, asked how much of the "free" oil change is going to be my financial responsibility and was told service and filter. Paid the $1,184. for the "free" oil changes as part of the "Plattner Package". Drove two hours today to obtain my first "free" oil change, only to be told diesels are not included! Wh... read more