Talie Johnson on Facebook 5 years ago
05/08/2018, 07:15 AM
I’ve read several reviews (good or bad) wherein patients have mentioned receiving mammograms, I’m assuming at the Pink Lotus facility. I was an 17+ year patient of the Women’s Breast center in Santa Monica. At my last mammogram at WBC, we were told that PLBC had purchased the practice, and that we could stay at this (soon to be new PL) location with our records, or get our records and go elsewhere. I just assumed (naively I might add!) that PL would be a top-notch place, so I chose to stay with PL. My next mammogram post WBC, I called PL to make an appointment. I was told that there was an issue with the business transfer paperwork with the state, and would get a call back when it was resolved and the Santa Monica location was up and running! A year later, still no call. I called PL again for a mammogram appointment, only to be told now that PL chose not to keep the former WBC Santa Monica location open. So I asked about a mammogram at the PL location only to be told that PL had purchased a new “state-of-the-art” mammography machine with PL being given the first of this new machine, HOWEVER, there was a problem with a part, so, again, no mammographies are being conducted until that part was received! Again, I was told I’d get a call back when the NEW machine was fixed to make an appointment. I called several months later, and was told again about the problem with the machine part, so, again, no mammograms. Several months ago, I sent in a records release, as I finally gave up and came to the conclusion that PL must be strictly a breast center that takes care of “after” mammography issues, since they haven’t been performing any mammograms for a few years now! I received only my last three mammograms! I called again and told the clerk (I thought in the med records) department that I wanted ALL my records WITH my baseline mammogram. I was told that 1) that you don’t need your baseline anymore, and 2) not ALL our records may have followed us to PL (setting me up for the explanation that the WBC may not have kept all our records that PL doesn’t have!), and 3) that all the medical records (I’m assuming more than three years old) are in an off-site storage location AND they’re NOT accessible because PL is in a two-way financial dispute (for several months now) with the storage facility company! (I’m assuming for non-payment of some kind from PL!). So, not only does PL not conduct mammographies for several years now, though they advertise they do(!!!!), our records are now being held hostage at a storage facility for lord knows how long over a payment dispute! How can our baseline mammograms not be important?! We’re told as young ladies that our baseline is what every mammogram after that one is compared to!! None of this seems at all legal to me, so I’ll let my complaint to the medical board take care of it!!!
