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Pets Best Insurance

3.9

About this business

Location details

2323 S Vista Ave, Ste 100, Boise, ID, 83705, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.96,123 reviews
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Bea Dennis's profile image
Bea Dennis 
recommend  Recommended
6 years ago

Best heath insurance for your pets. 

Ann Kelly's profile image
Ann Kelly 
6 years ago

They are refusing to pay a claim for back surgery for a dog. Before the surgery, the dog was unable to use his back legs. After the back surgery, the dog now has full use of his back legs. 

Debra L. Lundin Breseman's profile image
Debra L. Lundin Breseman 
6 years ago

Their appeal department is of no help! This coming from a friend who has them for their pets! Wouldn’t recommend as they deny surgeries that are needed! 

Zach Zaputil's profile image
Zach Zaputil 
6 years ago

Takes a lifetime to work your claim. They always decline the claim even if it’s covered. Then you have to go back then explain in greater detail than the first time what ur pet had done then they might pay out. Honestly biggest scam of a company. We bought insurance when the company first started out now we are screwed and locked in to them. I fear that any thing happens to our dog we will still be covering it out of pocket because the coverage isn’t great and has to meet very strict guidelines. If I had to do this again I w... read more

Paul Morissette's profile image
Paul Morissette 
6 years ago

Pets Best insurance charges coinsurance off to policy holder before the deductible is fulfilled. I've been in the insurance insustry for over 35 years and have never observed coinsurance being charged to policyholder "before" the deductible is fulfilled. If I were a company that wanted to delay fulfillment of the deductible and cost the policy holder more money, then that is the policy provision that would be used. Unfortunately, I missed that language in the promotional material (MY BAD). Never-the-less, if I had caught tha... read more

Aiden Nicholson-Harrington's profile image
Aiden Nicholson-Harrington 
6 years ago

This is Tristan, my #CatOnChemo. He had a growth on his tail that was excised and found to be a xanthoma (benign fat tumor) and then a new rapidly growing growth appeared a few months later which was diagnosed as a histiocystic sarcoma (a type of malignant immune cancer that affect tissues and organs). I bought Pets Best Pet Health Insurance several years ago to help me take good care of my baby. Tristan is my familiar and companion who helped me survive nursing school, grad school, and more - he is truly my “stress sink”, s... read more

Monika MacLean's profile image
Monika MacLean 
6 years ago

From what I hear Pets Best doesn’t keep it’s promises when it comes right down to it. From your heartless treatment of my friend Aiden Nicholson-Harrington and Tristan #catonchemo they seem to be about showing cute pictures of pets and taking the money. When the something really happens you leave the pet owner to struggle at the worst possible time. Aiden could have put all those premiums in the bank and be better able to care for their beloved pet. Pets Best should be ashamed. 

Katharine Thayer Kane's profile image
Katharine Thayer Kane 
6 years ago

Very disappointed in this coverage. I've been paying the monthly premium of $84, which was fine, at first. Just submitted a claim for $250+ and only $35 of it was paid, informing me that I've met mt payable limit. I'll keep my money in a savings account for Myra. UGH... 

Wendi Kallman's profile image
Wendi Kallman 
6 years ago

Your question asks, before posting a review, "how can Pets Best improve?" By not falsifying pre-existing conditions for a start! 

Frequently asked questions about Pets Best Insurance

How is Pets Best Insurance rated?

Pets Best Insurance has a 3.9 star rating with 6,123 reviews. 

When is Pets Best Insurance open?

Pets Best Insurance is open now. It will close at 6:00 p.m.  

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