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Pets Best Insurance
- Insurance
- Boise, ID
About this business
More about Pets Best Insurance The team at Pets Best Insurance is comprised of pet owners and pet lovers, many of whom have veterinary backgrounds and are involved with animal rescue. We understand the special bond that exists between humans and their pets, and we work to ensure pet owners across the country can better afford the best veterinary care with the best pet insurance options.
Location details
2323 S Vista Ave, Ste 100, Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI've had Pets Best Pet Health Insurance for my dog the past 7 years. I've been happy about the low monthly cost and lucky that I never needed to use it. But, two weeks ago my dog was in an accident and I spent quite some time at the emergency pet vet as well as my regular vet with her. Filing a claim with Pets Best was easy and I received my reimbursement in less than 10 days! I recommend Pets Best to all my friends!
This appears to be one of the worst scams in the pet health insurance business on the planet.
I recently used the live chat option to speak with a rep about possible pet insurance. The reason for my inquiry was that my dog’s breed was not listed. I was instructed to select designer/hybrid for my dog. I attempted to explain that my dog’s breed (Alaskan Klee Kai) was purebred and I was completely dismissed and told I was wrong. I explained that because rates were somewhat based on breed, I didn’t think it was appropriate to select designer/hybrid because that is an inaccurate statement. I was then told my dog was a mix... read more
Pay your claims on time🤬
Thank you so much for covering half my puppies surgery! It means the world to us to see our puppy happy again! We are so thankful we purchased this insurance for our pup!
Have covered claims with no issues, friendly customer service reps. I like the ease of using an app to submit claims and such. However, they advertise quick reimbursement, but none of three claims I’ve filed so far have been resolved in less than a week, one took almost two weeks, and the last two hit two weeks as of today. Im counting on that money to pay down my carecredit and cover bills I pushed back for my dogs tx. They sent “sorry” emails, but none of that pays the bills unfortunately. I’d honestly switch companies if ... read more
terrible support. terrible service
Really disappointed. I’ve been with Pets Best since 2016, they’re doubling the premium for coverage. Which I was afraid would happen after the company that owns Care Credit bought them. Just another grossly greedy company now. From $45 to over $90 a month. There are several other companies out there with comparable coverage for a $20 or so less a month. Just another thing that needs to be regulated.
Please do not go with this insurance. They have horrible customer service. They have ignored our calls and emails for months and have not helped us with one cent. Please do not give them your business they do not care about your pet they care about making the next dollar.
Frequently asked questions about Pets Best Insurance
How is Pets Best Insurance rated?
Pets Best Insurance has a 3.9 star rating with 5,977 reviews.
When is Pets Best Insurance open?
Pets Best Insurance is closed now. It will open tomorrow at 9:00 a.m.
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