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Pets Best Insurance
- Insurance
- Boise, ID
About this business
Location details
2323 S Vista Ave, Ste 100, Boise, ID, 83705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased Pets Best insurance for our puppy with an effective date of 1/1/2019. On 2/5 we took him to the vet because he was having skin issues. This was the first time he was seen for this issue. I submitted the claim to Pets Best for reimbursement. It was denied a few days later because his condition was “pre-existing” prior to the effective date of the policy. Since this was the first time Ihecwas seen for skin issues, I contacted Pets Best. They informed me that since he was treated for an ear infection in December, h... read more
Appalling. This company is horrible. They don’t reimburse, read claims thoroughly, ignore veterinary letters, and assume illnesses are pre existing. Save time and misery and go elsewhere! They’ll come back here and tell me this was related to a pre existing condition BUT IT WAS NOT. And my vet wrote a legal letter stating that, but it was still ignored. :)
COVER CLAIMS! I spend a fortune every year and each year you raise the price by $400 and tell me nothing I submit for is covered. TOTAL WASTE OF MONEY. You take advantage of people's passion for their pets by selling the coverage that you will never fulfill.
RecommendedI just signed up with them! I like the fact that their waiting period is short and they don't require an exam before starting!
The people working for this company should be ashamed of themselves. DO NOT sign up for this service!!! Total waste of money. Our dog was neglected by previous owners and had a UTI and a skin infection when she came into the mspca- as a result pets best refuses to cover any claim related to a UTI or anything skin or ear related claiming that it is a preexisting condition. HOW IS AN INFECTION A PREEXISTING CONDITION??? So this company is penalizing us because our dogs previous owners were neglectful. If your pet is anything b... read more
YOU COULD PAY PEOPLES CLAIMS AND NOT JUST TAKE ADVANTAGE OF THEM. THIS WAS A TOTAL RIPOFF!!!!!! EXPENSIVE LESSON LEARNED. AFTER SHELLING OUT OVER $1600 ONLY RECEIVED $346 BACK - AND THIS WAS ALL ROUTINE VACCINATIONS.
I filed a claim on my 2 cats that had teeth lesions. The vet I used is Banfield, which did a teeth cleaning on 12/5/18. I had the teeth lesions taken care of 12/21 and the claims were partially paid. The vet bundled the teeth extractions with anesthesia as a teeth cleaning, so they denied 233.17 in each cat stating the service performed 12/21 was a cleaning, when in fact it was the teeth extractions. I provided the medical records for 12/5/18 showing the original teeth cleaning done and then records from 12/21 showing the te... read more
Improving the customer experience by listening and facilitating
RecommendedOur experience with Pets Best has been amazing. Our questions are answered quickly and our claims are reviewed within a few days and any reimbursements auto paid to our account. Our cats get into a lot of trouble and having this insurance provides a huge peace of mind!
Frequently asked questions about Pets Best Insurance
How is Pets Best Insurance rated?
Pets Best Insurance has a 3.9 star rating with 6,123 reviews.
When is Pets Best Insurance open?
Pets Best Insurance is closed now. It will open at 9:00 a.m.
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