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Pets Best Insurance

3.9

About this business

Location details

2323 S Vista Ave, Ste 100, Boise, ID, 83705, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.96,123 reviews
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Kallan Blake's profile image
Kallan Blake 
7 years ago

SCAM. as soon as the scales tip and it’s time for you to start benefiting from having insurance, they find a way to weasel you out of a reimbursement. Save your money! It seems like a good idea, until they suck premium payments out of you and drag out the appeals process so that they don’t have to prorate your refund. SCAM SCAM SCAM 

Ron Hamelin's profile image
Ron Hamelin 
7 years ago

M'y premiums have tripled in the past two years even after I reduced coverage and increased deductible. My premium for my 9 yo French pointer is now $116/month. Highway robbery. I'm turning to another company. 

Brie Crooks's profile image
Brie Crooks 
7 years ago

I should have gone with Trupanion. They stand by their customers. 

Louise Britton Geneseo's profile image
Louise Britton Geneseo 
7 years ago

I have only had this insurance for 7 months. At first they were great with the claims turn around was quick. Unfortunately since the last two claims they have been terrible. It’s been 28 days since I put in a pretty simple claim and still haven’t got it back. My puppy is healthy and only 8 months old. I don’t think I want to deal with this company for another 10-15 years again if this is how long it takes to get a simple claim back. I have the highest tier you can purchase from them and pay my premium on time so I feel that ... read more

Dwayne Duell-Waite's profile image
Dwayne Duell-Waite 
8 years ago

I have had Pets Best since 2012. Yes, the rates go up every year like any other insurance plan. It's a business, however, most of the negative complaints surround around the issue that most people don't know what their plan really entails. I do. I have submitted numerous claims over the years and they always get processed without any issues or problems. People get very confused as to what they will cover vs what they won't- it's all in black and white in the paperwork when you sign up- read it. My rates have jumped up but th... read more

Ortega J Sinned's profile image
Ortega J Sinned 
8 years ago

Stay away from Pets best. Thay will try to rip you off, every chance they get. 

Toni Richardson's profile image
Toni Richardson 
8 years ago

NOW you decide to come up with something I could have afforded now after I just had to put him down because I could not afford the vet bill when we were out of town for Memorial Day weekend!!!! My heart has been yanked out of my chest because I couldn't afford the insurance and he need vet care while we were out camping! I laid on the floor with him as he took his last breath and you NOW send me something that I could have used to save his life, HOW DARE YOU tell me of this now when you have been sending notices to me over a... read more

Jonah Andthewhale's profile image
Jonah Andthewhale 
8 years ago
Michelle Plutshack's profile image
Michelle Plutshack 
8 years ago

Frequently asked questions about Pets Best Insurance

How is Pets Best Insurance rated?

Pets Best Insurance has a 3.9 star rating with 6,123 reviews. 

When is Pets Best Insurance open?

Pets Best Insurance is open now. It will close at 6:00 p.m.  

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