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Pet Center

3.5

About this business

Location details

28 S Main St, Torrington, CT, 06790, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.534 reviews
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Rob H.'s profile image
13 years ago

owner rude bad business practice My wife always went there for dog food until the diamond company had a recall. We brought receipt with food back to store and was told no refunds. Even though company states bring back from where purchased for full refund. She wants customer to deal with company on returns. Not the way to run a business!!!! So decided not to wait 8 weeks for refund from company and would be faster to take her to small claims put a lien on her business and call channel 3 on your side. That should make her busi... read more

jennifer w.'s profile image
jennifer w. 
14 years ago

Love this place i have never purchased a puppy from a pet store until 5 yrs. ago while walking by the pet center ,one little cutie caught my eye.when i went in the ladies were VERY nice.When they handed me the dog,it was a no brainer,it had to come home with me.I have to say that this is one of the most loving,healthy dogs that i had ever owned.Just yesterday,same thing,was walking by and stoped in to see the cuties,and came home with another puppy!!!! There are horror stories even with the best private breeder.I love this p... read more

Tracy M.'s profile image
14 years ago

Great little store This is a great store! I've been going there for 3 years now and travel 25 miles each way. Prices are reasonable and the service is great. I like how the puppies are grouped together instead of cages. 

Kerry L.'s profile image
15 years ago

Pet Center is a good place to visit. I have purchased pets from pet city for a while now, the reason I like them is the dogs play with each other in a little area all day long They are not in cages, but socializing with the others. I want that quality in a dog, I plan to take on walks, as you will meet other people with dogs along the way, and I want my dog to be friendly. I was surprized to read people think the staff is not nice, because they have always been good to myself and my teen. 

Michael P.'s profile image
Michael P. 
15 years ago

Helping Hands. Well, i have been a regular customer at the Pet Center for about 2 years now. I moved up here from Massachusetts and needed a local Pet Store to do my shopping. I came in and introduced myself to the staff, as i am a friendly and welcoming person. At the time the employees that were on were 2 Gentlemen and 2 Ladies. All of them were very friendly and helping, and could provide me with the answers i needed to take better care of my animal. They also have an extremely vast selection of dog foods there, well not ... read more

Sam R.'s profile image
15 years ago

Please DO NOT PURCHASE A PUP FROM PET CENTER I promise you the vet bills will far outweigh the cost of the dog. Never purchase a puppy from a pet store. If they tell you they are from Breeders it is actually a breeder in a PUPPY MILL where the dogs and puppies are subjected to horrible cruelty and filthy conditions. Please only purchase a pet from a breeder where you can meet the pup's parents and see the place where they were born with your OWN TWO EYES. There are a lot of rescue organizations that offer pure breeds if that... read more

Virginia c.'s profile image
Virginia c. 
15 years ago

Constantly do business with this store The store and the staff are absolutely wonderful, I have no idea why such poor reviews. I purchased my cocker spaniel last December and she is a joy. I've brought her for grooming and will be making another appointment today. I've bought food, toys etc there. They do a very brisk business. Unfortunately it's usually people who are not satisfied who take the time to write a review. Let me assure you that these puppies are treated well, the store is clean and the staff, especially the own... read more

Suzan M.'s profile image
15 years ago

Pookie will be back. Better care than Petco I brought my dog to get her hair cut, I score the trim a 11. The workers were very nice again an 11. The cost was well worth it. Thank you!!!! Pookie and I will be back. 

K N.'s profile image
15 years ago

Never going here again... RUDE OWNER AND STAFF I went into this store since I was in the area and in need of bird seed. They didn't have the type of food that my bird eats and the other bagged foods were very expensive, I had to buy the scoopable food. They charge by the scoop which seemed strange to me. I went up and payed for it... they didn't even have twist ties or rubber bands to keep it shut so they tried to staple it closed and ripped the bag... nice. They finally found a rubber band to keep it shut. Once I got home I... read more

Frequently asked questions about Pet Center

How is Pet Center rated?

Pet Center has a 3.5 star rating with 34 reviews. 

When is Pet Center open?

Pet Center is open now. It will close at 6:00 p.m.  

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