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Peppermill Resort Spa Casino
- Casinos
- Reno, IA
About this business
Location details
2707 S Virginia St, Reno, IA, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Definitely worth it..lots of fun for the entire family. Plenty of restaurants to chose from and the room are huge. Will be back soon for sure!
Ok I was going back and forth on weather I should post about my experience yesterday but I definitely am.. Yesterday me and my family went to eat at the PepperMill buffet. Everything was great until my newborn (2weeks) started to get hungry. So I began to breastfed her (I was covered) and our waitress started getting super rude. Well we got another one, she was rude also and made a comment saying “that’s what the bathrooms for”!! Then an older couple that was eating also let me have it..!! I said very nicely if they wanted t... read more
Business response:
We are truly sorry for the experience a guest had with us regarding her ability to breastfeed in public, Calyn. Peppermill Reno absolutely allows breastfeeding in our public spaces, and we are disappointed to have fallen short of our customer service standards for her and her family, as well as members of our community. Please know that we are already in the process of addressing this matter with our team so that we can make sure our company policy is properly followed and prevent incidents like this from happening in the fu... read more
I’d never support a business that refused a mother to feed her newborn. There’s laws to protect mothers who choose to breastfeed and this establishment picks what laws it chooses to follow. They have lost all business of mine. #smdh #it’snormal #notsexual
Business response:
We are truly sorry for the experience a guest had with us regarding her ability to breastfeed in public, Rachelle. Peppermill Reno absolutely allows breastfeeding in our public spaces, and we are disappointed to have fallen short of our customer service standards for her and her family, as well as members of our community. Please know that we are already in the process of addressing this matter with our team so that we can make sure our company policy is properly followed and prevent incidents like this from happening in the... read more
Unfortunately, your severs decided on MOTHER'S DAY to tell a breastfeeding woman (who also happened to have a cover on) that she needed to feed her child in the restroom. Disgusting. I will never again give you money
Business response:
We are truly sorry for the experience a guest had with us regarding her ability to breastfeed in public, Michelle. Peppermill Reno absolutely allows breastfeeding in our public spaces, and we are disappointed to have fallen short of our customer service standards for her and her family, as well as members of our community. Please know that we are already in the process of addressing this matter with our team so that we can make sure our company policy is properly followed and prevent incidents like this from happening in the... read more
We [ my sister n I] loved it..Friendly professional people throughout the entire place. The location was within driving distance near alot shops and family members. I posted our stay on Facebook to let family and friends know it was fantastic Beautiful atmosphere everywhere..
Business response:
It's great to know how much you enjoyed staying with us, Evangeline! Customer service is a top priority for our team, and we're thrilled it made such a positive impression on you and your sister. Thank you again for choosing to get away at our resort, and we look forward to having you back soon.
Large, comfortable casino. Waitress’s were fast. Casino floor was clean
Business response:
Thanks for sharing such a great review, Erica! We're delighted you enjoyed your stay and our customer service. Here's hoping we get to welcome you back for another five-star visit soon!
This is the first time I stayed here...and... I've stayed at several places here in Reno...as I come up for business every few months... this is by far one of the nicest all around hotels in Reno! ... the rooms are stellar ...the prices are affordable...the service is very good ...the property inside and out is beautiful....pools are awesome...the only one complaint if I have.... ....if any.... is that it is smokey in the Casino- Still a five star rating in my book! Can't wait to come back with my family for vacation this su... read more
Business response:
It’s great to know how much you enjoyed staying with us, Joshua! We’re honored to be considered one of the nicest resorts in Reno. While we’re thrilled you loved so much about us, we’d like to apologize for any dissatisfaction with our air quality. For future visits, please know that we have a state-of-the-art air handling system running throughout our entire resort, and it helps clean and replenish the air at a rapid rate. You also may have noticed air purifiers directly on the casino floor, which further provide fresh air.... read more
Amazing wonderful resort! All staff kind and very helpful. The food was great, the casino was awesome, the room was beautiful, and the overall atmosphere was the best!!!! Thanks for a great stay!!!!
Business response:
Thank *you* for choosing to stay with us, Sandy! It's our pleasure to provide our guests with five-star experiences, and we're thrilled you had such a great time at our resort. We hope to welcome you back for another stay soon!
Great service, fabulous spa, nice pool ( one is under renovation). The only place we ever stay in Reno
Business response:
It's an honor to be your preferred resort in Reno, Laurie! That speaks volumes to the quality and service we provide, and we appreciate you sharing that with us. Our upper pool will be opening this weekend for the summer season, and we hope you'll come back and see it soon!
Frequently asked questions about Peppermill Resort Spa Casino
How is Peppermill Resort Spa Casino rated?
Peppermill Resort Spa Casino has a 4.4 star rating with 1,260 reviews.
When is Peppermill Resort Spa Casino open?
Peppermill Resort Spa Casino is closed now. It will open at 12:00 p.m.
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