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Peppermill Resort Spa Casino
- Casinos
- Reno, IA
About this business
Location details
2707 S Virginia St, Reno, IA, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Loved! Loved! Loved! Stayed at a different Casino Resort the night before. Really wished we stayed here both nights. We can't wait to come back! <3
Business response:
We're thrilled you loved staying with us so much, Melissa! We can't wait to have you back, either, and hope that return trip is sooner rather that later. :)
We had the best time! Pools are amazing! Food is delicious and employees are so friendly & helpful! Can't wait to come back!!! Hands down the BEST casino resort hotel in Reno!!
Business response:
It's truly an honor to be considered the best resort in Reno, Geraldene! That speaks volumes to the quality and service we provide, and we greatly appreciate you taking the time to share such a stellar review. Thank you again for getting away with us, and we hope to have you back soon!
Great stay � Would highly recommend
Business response:
That's what we like to hear, Kenny! Thanks again for choosing to get away with us, and we can't wait to welcome you back for another five-star stay soon. :)
The spa was wonderful, I highly recommend the pedicures!
Business response:
So glad you enjoyed your day at Spa Toscana, Haylee! Thanks for letting us pamper you, and we hope to welcome you back soon. :)
What a horrific experience!! The room smells like smoke, the air con compressor goes on every 10 minutes (so it’s impossible to get a decent night’s sleep) and when we tried to cancel the remainder of our stay reception bounced us to a booking agent, who then bounced a back to reception ... and round and round.
Business response:
Our sincere apologies for your experience, Michaela, as we strive to provide all of our guests with five-star stays. If possible, we’d like to help get you in contact with our Service Excellence team so we can assist with your frustrations and personally apologize. Can you please send us a private message with your contact information?
We had a great stay. Room and service outstanding like always.
Business response:
That's what we like to hear, Michelle! Thank you again for choosing to get away with us, and we can't wait to have you back for another five-star visit soon. :)
We stay here every year and usually have no issues. This time however was a different story. My son fell and was injured outside of one of the restaurants in the casino. Staff offered no assistance so I rushed over to the front desk with him to try and get something to stop his head from bleeding the front desk proceeded to tell me we had to wait for security after 15 minutes of no one showing up an had to ask again, highly untrained personnel showed up to assist finally after another 5 minutes, he basically had no knowledge... read more
Business response:
We are truly sorry for your most recent experience with us, Nicole, as guest safety is our top priority. We greatly appreciate you taking the time to speak with our Director of Service Excellence so we could personally apologize and help make things right, and want you to know that we’re already in the process of addressing these shortcomings with the appropriate teams. Please reach out if you have any further questions, and we look forward to having you back soon.
We love staying at peppermill. Always clean and nice staff. Free shuttle to airport and gorgeous pools also great food.
Business response:
So glad you always love your stays with us, Leticia! Thanks so much for sharing your review, and for making us your preferred resort. Here's hoping we get to welcome you back soon!
Love this place. Great restaurants and great atmosphere. Great gaming. Won’t stay anywhere else but here.
Business response:
It's truly an honor to be your preferred resort in Reno, Nathan! That speaks volumes to the quality and service we provide, and we appreciate you taking the time to share your review. Thank you again for your continued patronage, and we look forward to welcoming you back soon!
Frequently asked questions about Peppermill Resort Spa Casino
How is Peppermill Resort Spa Casino rated?
Peppermill Resort Spa Casino has a 4.4 star rating with 1,260 reviews.
When is Peppermill Resort Spa Casino open?
Peppermill Resort Spa Casino is closed now. It will open tomorrow at 12:00 p.m.
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