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Peppermill Resort Spa Casino
- Casinos
- Reno, IA
About this business
Location details
2707 S Virginia St, Reno, IA, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Amazing experience will definitely be back!!!
Business response:
That's what we like to hear, Derek! So glad you had a great time with us, and we look forward to welcoming you back sooner rather than later. :)
First time time to Reno Nevada and this place was amazing Service was outstanding. Will be coming back very soon.
Business response:
So glad we got to welcome you for your first visit to Reno, Jason! Customer service is a top priority for our team, and we're thrilled it made such a positive impression on you. Thank you again for choosing to stay with us, and we can't wait to have you back soon!
First rate in everything. I will certainly come back!
I will start by saying this place really is the best! We visit at least once a year and try for additional stays when ever it is possible. The property is amazing. It is beautiful and super clean. The rooms are filled with everything you would ever need and the beds are super comfortable. It is spacious and has so many choices available for activities and dining. We recently spent the day in the spa and booked massages which was so fantastic I believe it will be a must do on every trip. Lastly I would like to mention the emp... read more
Business response:
Thanks for sharing such a great review, Yoshi! We're thrilled to know how much you enjoy everything about our resort, and truly appreciate being your first choice when vacationing in Reno. We'll also be sure to share your kind words for Rachel so her customer service efforts don't go unnoticed. Thank you again for your continued patronage, and we look forward to having you back soon!
Absolutely an excellent experience. The staff was outstanding, the food was superb, and the environment was very pleasant. They hit a grand slam for us celebrating our sons graduation from college.
Business response:
A grand slam? You're too kind, Mark! It's great to know how much you enjoyed your stay with us, and congrats to your son on his big day. Thank you again for choosing our resort, and we look forward to having you back soon!
Very nice, clean, great people and service. Pool was down but other than that our visit was really good.
Business response:
It’s great to know you enjoyed the majority of your stay with us, Raul! Our apologies, though, that the pool was down during your visit. Our lower pool is being renovated, but our upper pool has opened for the summer months in the meantime. Thunderstorms may have briefly caused us to close the entire pool deck for safety during your stay as well. Here’s hoping we get to welcome you back soon so you can fully enjoy our gorgeous outdoor space!
I will not support a business that doesn’t support Moms feeding their children. Employees/Management need to be trained on State Laws and just common human decency.
Business response:
We are truly sorry for the experience a guest had with us regarding her ability to breastfeed in public, Ashley. Peppermill Reno absolutely allows breastfeeding in our public spaces, and we are disappointed to have fallen short of our customer service standards for her and her family, as well as members of our community. Please know that we are already in the process of addressing this matter with our team so that we can make sure our company policy is properly followed and prevent incidents like this from happening in the f... read more
I booked a Tuscany 2 bedroom suite for my wife for a girls night out. When my wife arrived they checked her into a small, cheap, single bed room even though we had a confirmation number and the room was already paid for. It took multiple complaints before she was moved into a different room, while the new room had two beds and a balcony it did not even come close to matching the pictures of the suite that was advertised. If I was ok with such cheap looking bedding I would have saved money and booked at hotel 6. Congratulatio... read more
Business response:
Our sincere apologies for your frustrations, Stephen, as we strive to provide all of our guests with five-star accommodations. If possible, we’d like to get you in contact with our Service Excellence team so we can learn more about your experience and personally apologize. Can you please send us a private message with your contact information?
Frequently asked questions about Peppermill Resort Spa Casino
How is Peppermill Resort Spa Casino rated?
Peppermill Resort Spa Casino has a 4.4 star rating with 1,260 reviews.
When is Peppermill Resort Spa Casino open?
Peppermill Resort Spa Casino is closed now. It will open tomorrow at 12:00 p.m.
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