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Peppermill Resort Spa Casino
- Casinos
- Reno, IA
About this business
Location details
2707 S Virginia St, Reno, IA, 89502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I have been here for 3 days and have no desire to go outside. It’s absolutely wonderful, relaxing and luxurious. I have spent my days in Spa Tuscano and my nights at the casino and great restaurants.
Business response:
That's what we like to hear, Leshia! We're absolutely thrilled that you are enjoying everything our resort has to offer, and even more delighted that you're feeling relaxed and pampered with us. Hope we get to welcome you back for another five-star getaway soon!
Many good choices of things to do there. Overall friendly staff, particularly in the fitness center. The spa facilities are very good, although the staff was not very organized. There were no towels for a couple of hours and the collecting receptacles were overflowing with used towels and robes. Even though there seemed to be a good number of people working there, they were not on top of the situation.The rooms are very pleasant, with the overall decor well-maintained throughout the hotel and casino. The shuttle service to a... read more
Business response:
Thanks so much for your review, Sandra! We're glad to hear you enjoyed the majority of your stay, and will be sure to pass along your spa feedback so we can address any shortcomings in this area. Thank you again for choosing to getaway with us, and we look forward to your return. :)
Great service and helpful employees enjoy staying with them
I have to come here once a year for work. The prices are great, the staff are wonderful. The place is a big cigarette butt however. Seriously, it’s 2018. Who the F smokes inside anymore? I’m literally lying in bed feeling sick and can’t sleep from all the second hand smoke I have to walk through. Spa my a$$. More like giant ashtray.
Business response:
Our sincere apologies for your dissatisfaction with our air quality, Sean. We strive to provide an enjoyable for all of our guests, and it is disappointing that we fell short of that expectation for you. We have installed a state-of-the-art air filtration system throughout our entire resort, which rapidly purifies and replenishes the air. We also don’t allow smoking in our restaurants, Spa Toscana, convention space, Game Lab arcade, hotel lobby, and the vast majority of our hotel rooms. Our Front Desk and Service Excellence ... read more
So I did want to take a minute and talk about my stay at Peppermill Resort Spa Casino. It’s a really great hotel and casino. A true resort. Is it expensive? Yes! But did it have value and exceed the expectation for the price? Yes it did. I was in the Peppermill tower and the room was clean, spacious, pretty and felt luxurious! The only problem with the room I had was I had to ask for the room service breakfast door hanger every day. They provided it quickly, and they have a great guest services texting feature, but I did hav... read more
The suite was huge and awesome. Would have been phenomenal if the room didn’t reek of cigarette smoke. It took me two hours for my eyes to stop burning. My pillows and bedding and everything in the room was covered with that terrible stench. (Fabreez baby) But the hotel decor and architecture was amazing. .
Awesome hotel. Suits are amazing and the restaurants are above all. Had a great time
Business response:
That's what we love to hear, Gerry! We're delighted that you had such a great time with us. Thanks again for choosing to stay at our resort, and we hope to welcome you back soon!
We got a complimentary upgrade to the Tuscany tower. Nice beds, beautiful room. My kids enjoyed the heated pool even though it was cold outside. Happy with our experience.
Business response:
It's great to know how much your family enjoyed their stay, Manda! Thank you again for choosing to getaway with us, and we hope to welcome you back in the near future.
Stayed at Peppermill this past weekend and nothing but spectacular service. Originally booked for a deluxe king but upgraded to double king suite with a balcony at the Tuscany tower. Beautifully decorated, spacious, double headed shower and jet setted tub. It was a great weekend getaway. Will definitely come back again!
Business response:
We're so glad you're already planning on returning, Vanessa! Thanks for letting us know how much you enjoyed our Tuscany Tower and customer service, and we look forward to welcoming you back for another five-star stay soon. :)
Frequently asked questions about Peppermill Resort Spa Casino
How is Peppermill Resort Spa Casino rated?
Peppermill Resort Spa Casino has a 4.4 star rating with 1,260 reviews.
When is Peppermill Resort Spa Casino open?
Peppermill Resort Spa Casino is closed now. It will open at 12:00 p.m.
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