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Penrhyn Avenue Surgery
- Healthcare
- London
About this business
Location details
2 Penrhyn Ave, London, E17 5DB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 12:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This surgery has really gone downhill. One receptionist (even just talking on the phone) sounds like she doesn’t want to be there. What happened to the older ladies??? The atmosphere feels unwelcoming. The appointment system NOT HELPFUL at all. I’ve been with this surgery for 20+ yrs. I think it’s time to look for another one.
Having to argue with a doctor just to convey the fact that you have a medical issue should never be a thing.
I had a poor experience with how this surgery handles feedback. The follow-up felt more like an attempt to silence me than to learn from what happened—I've now switched surgeries as a result. I fainted after a painful cervical smear and felt emotionally dismissed. My discomfort was attributed entirely to anxiety, despite never having fainted at previous smears. I emailed feedback and heard nothing for over a month, so I posted an anonymous review on the (now defunct) NHS website. Minutes later, I was called by the practice. ... read more
Dear Practice Manager, I am writing this letter with profound grief, anger, and disappointment to formally raise a complaint regarding the negligent treatment and unacceptable standard of care provided by your practice to my late mother, [noreen], who was a patient under your care for several years. Throughout those years, my mother repeatedly presented symptoms and concerns that were either dismissed, minimized, or entirely ignored by your team. She was consistently told that her health was “perfect,” despite ongoing compla... read more
Frequently asked questions about Penrhyn Avenue Surgery
How is Penrhyn Avenue Surgery rated?
Penrhyn Avenue Surgery has a 2.1 star rating with 236 reviews.
When is Penrhyn Avenue Surgery open?
Penrhyn Avenue Surgery is open now. It will close at 5:00 p.m.
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