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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst bank experience ever. Has cost me so much money and time. Approved for a loan but no check ever sent. April 22, 2021 PenFed says they made a mistake and will send out check. Never received. Long story short, we are in July now...they cancelled the first loan (by mistake I'm told) and made me re-apply (hurting my credit). 10 days later, I call to check the status of the new loan which was approved and guess what...no check sent AGAIN! Total incompetence from top to bottom especially when after the first snafu when they ... read more
Business response:
Hi Curtis. We are very sorry for the delays in receiving your loan check. We understand the frustration and inconvenience it has caused you. We want each member's experience to be positive, and we regret they have not been, so far. We appreciate that you chose PenFed for your financial needs.
This organization steals money. We had a PenFed deposit account and credit card. They decided one day that when we paid our credit card off using our PenFed funds that they would place a 5 day hold on the payment. Essentially immediately removing the funds from our account but not applying it to the credit card. This is theft. Terrible business. Zero stars.
Business response:
Your payments were credited to your card account immediately and your account balance was reduced. In some instances, we will wait a few days to increase the available credit. We're sorry you were inconvenienced by our policy. We appreciate that you chose PenFed for your financial needs and hope you will continue to use our services.
I went to their site to check out my car refinance and next thing I know I have a loan account number that I NEVER signed for !
Business response:
We're very sorry you did not intend to request an auto loan when reviewing our rates online. We are working on your request to cancel the loan. If you have questions or need further assistance, please contact us at 800-247-5626.
PenFed Credit Union recent had a merger with Aspire Federal CU. They manually moved over employees salaries the 1st pay period. The 2nd pay period they decided to return my hard earned salary. I spoke with 7 customer service Reps. including a manager. Brenda, Crystal, Carrie, Rebecca, Melissa, Amen and Keshia. Customer weren't informed on the salary posting date. All the Reps. (excluding Amen and Keshia stated that they would call back within 2 hours. This never happened, my account number was missing 3 digits. PenFed return... read more
Business response:
We are very sorry you had difficulty with getting your wages transferred properly with the recent Aspire merger. We understand how frustrating that can be, not getting the money you work hard for. Your experience is not reflective of the excellence we wish to provide to our members.
The Pen Fed Credit Union takes money, then holds it. they said they would refund the $100 that I paid to receive a credit card. They told me to send in several papers, but they said they were not clear enough. I could read them, maybe their idiots are also blind. I do not know braille. They need to be shut down! PLEASE DON'T ANYONE FALL FOR THEIR CROOKED LIES!
Business response:
We regret you feel your experience has not been positive. We do take verifying documents very seriously, especially when it comes to releasing monetary amounts. We hope the matter can be resolved, so you can get the funds you requested.
Don't waste your time. Started refinance in late April and its end of June. Can't get any information. Not even a status. Ignored over and over have so much to say but it is not worth it. This bad communication has been all through. Back in April my son was looking to buy a house and I wanted him to use PedFed to save some fees but he did not. He made an offer on a house in late May and is closing on it this week. So glad he did not listen to me. I had the house already with outstanding credit and equity in house. But 2 mont... read more
Business response:
We are very sorry to hear of your dissatisfaction with the refinance process of your home loan. We understand the importance of accuracy and clear communication and regret we have not provided you the service you deserve. We have forwarded your concern to management.
Run fast I mean like lighting !!!!!!!!!!!!. I received the "offer" in the mail, seems to good, so I figured what the heck, apply and take it from there. I got approved and no interest card 7500.00 for 12 months, sounds good. From there then asked to pay a 5.00 membership fee, which I did . I used my Amex card (the only real card I use) it says not accepted, the I used my Discover card, same thing, I then grabbed a visa and ok to went thru. All sounds too good ....sit back here it comes... I then see 3 pending charges on all ... read more
Business response:
We are very sorry you had difficulty opening a PenFed membership and making the $5 deposit to a savings account. It should be a seamless process. We regret your funding process was complicated and you were unhappy with our service. We shared your feedback with management.
hings were great for the past years considering no issues arose. When I purchased airline services with my PenFed Cash Back card, the merchant sent an email stating the fare was refundable. The merchant failed to issue a refund/voucher, so I then filed a dispute with PenFed. A temporary credit was issued, but which was later reversed. Per PenFed “This merchant has denied our attempt to arbitrate the matter… please contact the merchant to resolve the matter." 15+ minutes on hold for customer services, I spoke with a represent... read more
Business response:
We're sorry your transaction dispute had an unfavorable result. We do not intend to minimize the importance of any dollar amount spent, so we apologize if it was interpreted that way. We're sorry to see you go. Thank you for considering PenFed.
PenFed Mortgage Department - I wish I could rate them zero stars as it was an awful experience. We started the process to refinance our mortgage with a VA loan in late August 2020 and explained from the beginning that we would need a 95 to 100% loan to value (LTV) and were assured this was not a problem. For six months we were constantly asked to provide documents we had already provided, the interest rate lock expired three times (and we were expected to pay to extend it in spite of the fact that the delay was not our fault... read more
Business response:
We understand how important it is to have regular communication throughout the processing of a mortgage application. We apologize for the delay with your application and regret we were not able to move forward with your request. We are pleased to know you were able to obtain other financing. We appreciate your feedback and shared it with management.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
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