This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Tried to open an account with Penfed and ran into continual problems with ID verification. They asked multiple times for proof of ID which I submitted online. Reps asked for copies of docs that Penfed had already confirmed by email they had received. They also accessed my credit report just to open a savings account. That’s ridiculous! After five days I abandoned the process and opened an account with another bank. Don’t waste any time interacting with Penfed
Business response:
We are very sorry to hear about your experience. All membership applications are subject to a credit inquiry. Thank you for considering PenFed for your financial needs. We regret we did not provide the service you expected.
Pretty much the worst financial institution I have dealt with. I am just waiting for the insurance charge on my loan to be removed so that I can close my account and move my car note somewhere else. Quite a number of confused individuals from the loan dept to the insurance department. I refinanced my truck that had been parked for over a year. The insurance had expired. They added $5757 to my loan for insurance. I told them to take it off and that I would add the truck to my insurance. They asked for proof of that and told m... read more
Business response:
We are very sorry for the delays you have been experiencing, and we have not provided the member service you deserve. We understand you will be receiving a credit this week. We hope this brings clarity to your situation.
I'm only giving 2 stars because the rate I got for my refinance couldn't be beat. Other than that, I'd never refinance with PenFed again, especially as a first time refinancer. The process is not simple and there are a lot of questions for a first timer. Communication was bleak at best. It took at least a week to hear back on basic questions and even then, only some questions were answered after I'd send a 3rd email and copy the manager of the officer assigned to my loan. Hopefully I never have to refinance again with the ra... read more
Business response:
We are very sorry to hear of your dissatisfaction with your home loan refinance process. We understand the importance of accuracy and clear communication and regret we did not provide efficient service. We are happy to hear you received a competitive rate on your loan.
My wife and I tried working with PenFed 3 separate times to secure mortgage refinances an 2 SC condominiums, as well as a HELOC on another. Short and not so sweet: they may be good with auto loans (which I was able to secure), but take my advice and DO NOT try to get a mortgage! Their customer service isn't just horrible, it is non-existent. We began the process 3 months ago. After charging us $580 for a property appraisal, it was crickets for 2 months. Finally, today a manager calls me to say that our condo is a two-unit lo... read more
Business response:
We are very sorry to hear of the difficulty in the processing of your mortgage refinances. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve. We also apologize you were not able to secure the loan you wanted.
I am currently on a home refinance. It's been 2 months I paid for my appraisal a month and a half ago. I've been transfer to three processor. The service is horrible. The rates apear to be are great though. The appraisal hasn't been done. I was told it was in underwriting a month and a half ago and then got bounce to a different processor. I had to call for 30 days before I figured out that I was going to someone else. Applying for a car loan seems to take forever. I've applied for a car loans and have them approve that same... read more
Business response:
We are very sorry to hear of your dissatisfaction with the processing of your home loan refinance. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve. We have forwarded your concern to management.
These guys keep reporting a loan to the credit bureaus as delinquent even though it has been paid on time.
Business response:
We are sorry about the credit reporting. We hope the credit dispute we submitted on your behalf will resolve the situation.
I have been a member of PenFed Credit Union for a number of years (over 10 years), during most of that time I have transferred funds between the credit union and my external bank, never once was I unable to receive the funds that I deposited into PenFed due to the lack of a credit check. I should not have to have my credit ran to receive funds that I have deposited into my account. This process was explained to me by a Member Service Representative that had great patience with me as she assisted me today, which I greatly app... read more
Business response:
We are very sorry to hear of your experience. We certainly understand the ability to be able access funds that are available. We regret the withdrawal process was not what you desired, and you were unhappy with our service.
I ask for a used car loan with these people. I waited and waited and no responses, no calls no emails, nothing. I call them everyday their response was you are still being reviewed. They ask for documents to be uploaded and so it was done. Again no calls, no emails nothing. Today I call them at 1:05 in the afternoon and spoke to Claudio. Very nice gentleman told me my loan was approved, ask me at what branch office I want to go to pick the check. Even told me the name of the seller and the brand of the car so he was looking ... read more
Business response:
We are very sorry we were not able to offer you the loan you wanted, and we did not provide the quality of service we strive for. We always want your experiences to be positive, and we regret they were not.
We started a refinance in May. After the initial beginning of the process customer service was dismal! First we faxed information and was told by the processor that it didn’t come in right and he needed the information in pdf. The initial email from the processor said he would be in contact weekly. Weeks would go by and we never heard anything except for requests for the some of the same information we had provided. A lot of the information requested we had entered in the portal. The processor said he didn’t have it. What is... read more
Business response:
We are very sorry to hear of your dissatisfaction with the processing of your home loan. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com