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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Same experience as the review from 4/30/21 except we have been dealing with it since September. It is unbelievable how they treat military people. Here is the review from Jacqueline. Unfortunately we have experienced the same “Worst experience refinancing a mortgage that I've ever seen, heard of, or experienced. With mortgage rates at an all time low i applied to refinance my home mortgage in November. it is now nearly May and I still have not closed on my mortgage. First let me state I have excellent credit, my current mort... read more
Business response:
We appreciate that you chose PenFed and apologize for the delay with your mortgage application. We've notified management about your concerns.
PenFed just rejected our auto loan app on the grounds of delinquent payment. The last late payment on my credit was in Feb. 2020. All my accounts have had an excellent payment history for over a year. Our credit cards are paid in full each month, with one exception which is never late as it is auto-drafted from our account. Our family has been members at this credit union for half a century or more. This is unacceptable.
Business response:
Hi Sheri. We are very sorry to hear your auto loan application was declined. Credit history is among the many factors we use in making a decision. We realize the negative reporting happened over a year ago, but reporting can stay on your report for six years. We always encourage you to reapply. Thank you for being a member.
I feel that it’s my professional duty to leave this review and inform the public about Penfed lending practices, since I am a professional, full time realtor. To sum up my experience with financing our new home with Penfed, I started this experience being happy about buying a new home. A month and a half later, after many sleepless nights and few nervous breakdowns, I didn’t care anymore about the house. It was a nightmare and I hope that after reading my review, you will be convinced to never apply for a mortgage with Penfe... read more
Business response:
Hi Marina. We are very sorry to hear of the delays and your dissatisfaction with the processing of your home loan. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve.
Worst experience refinancing a mortgage that I've ever seen, heard of, or experienced. With mortgage rates at an all time low i applied to refinance my home mortgage in November. it is now nearly May and I still have not closed on my mortgage. First let me state I have excellent credit, my current mortgage is with PenFed, I am gainfully employed, I more than 50% equity in my home and my debt ratio is well below the norm. I am an excellent candidate. I have been doing business with PenFed for more than 10 years and went throu... read more
Business response:
Hi Jacqueline. We are very sorry to hear of your dissatisfaction with the refinancing of your home loan. We understand the importance of accuracy and clear communication and regret we have not provided that to you.
I have been a Penfed customer since 2017. When I purchased a property in 2017 in Dallas, my realtor recommended to go through them with mortgage financing at that time. That transaction went smooth and closed timely. I also closed another mortgage loan and refi loan with Penfed in 2019 without issue. However, this time is different. I am currently in the process of a refi and it has been disastrous from a customer service level with Penfed mortgage supervisors. They do not respond timely to the customer and drag their feet w... read more
Business response:
Hi Steven. We are very sorry to hear of your dissatisfaction with the processing of your home loan. We understand the importance of accuracy and clear communication and regret we have not provided you the service you deserve.
We have been PenFed members for numerous years and we were members with Ft Belvoir credit union for several years before it merged into PenFed. We started refinancing our home mortgage with PenFed back on 2/22/21. We previously had no problems with PenFed and the rates were competitive, so we were optimistic about the process. We had someone from PenFed be very proactive during the initial application paperwork phase and scheduled a closing date of 4/22. But after that point, it's been impossible to get responses from PenFed... read more
Business response:
Hi Sonja. We are very sorry to hear of your dissatisfaction with the processing of your home loan. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve.
I've been with Penfed since 2009. Always a great place to bank. I am stunned by the low rating on here - they've always been professional, courteous, helpful. Just slightly below Navy Federal and that's high praise.
I tried to do a streamlined VA refinance with them, but it never worked out. Their rates were very good, but after being strung along for 2.5 months with almost no communication on their end, I finally gave up. I read a lot of similar reviews before I started, but I didn't think it would be that bad. Sometimes more than a week would pass before my loan officer would even respond to my email. He still hasn't to the last one.
Business response:
Hi Dan. We are very sorry to hear of your dissatisfaction with the processing of your VA refinance. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve.
This credit union has been trying to contact me about refinancing a mortgage I have never had for a very long time. When I called to tell them to stop I was juggled between phone queues and even asked for my FULL social security number. When I FINALLY got somebody to answer me I was told they can't remove me from their marketing list. That is complete BS. I work for a credit union and we remove people from our marketing list every single day. I have not ever been a PenFed member, and after witnessing these shady marketing pr... read more
Business response:
Hi Thomas. We are very sorry to hear you are receiving Marketing communication, when you are not a member. We understand how frustrating that can be. We have forwarded your concern to management.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
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