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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Poor customer service, LOTS of lip service. I signed up for checking, savings & credit card and was approved for all 3. I got an email the next day stating my checking account was opened. 2 days after opening, I suddenly was locked out of all my accounts. I called, they said they needed ID docs. I sent them the same day via uploading and was told by rep they will be reviewed in 24 hrs. 48 hrs later, still locked out. I called again, I was told give them another 48 hrs and it should be unlocked. She also confirmed ID docs wer... read more
Business response:
Thank you for submitting the documents we requested so we could complete your membership request. We are very sorry for our slow response. We've made management aware of the situation. Thank you for choosing PenFed. We look forward to resolving this matter and having the opportunity to provide the level of service you deserve.
I wish I would’ve went with my gut and didn’t respond to my my pre approved letter. Come to find out I wasn’t pre approved. Oh they said I was pre approved to apply. This is borderline fraud I expected better from them. It was a waste of time & a inquiry. My credit is good so this should’ve been an easy process. Beware of this company if this is the way they do business.
Business response:
We appreciate that you acted on our offer to apply for a PenFed credit card and regret we were not able to approve it. We hope to have an opportunity to serve you in the future.
AspireFCU fraudulently opened an account in my name and I'm unable to close it.
Business response:
We're very sorry to hear an Aspire FCU account was opened without your consent. PenFed merged with Aspire earlier this year. We need additional information to try to resolve this matter. Please look for our email and respond to us at your earliest convenience.
Do not use for an auto loan. They never sent some random third party they used to verify insurance and then they forceplaced a $3000 policy on my account. My payment went from $375 to $1070 from their mistake.
PenFed truly is a terrible lender / bank. I opened them up hoping to get approved for an older, classic car (1995 BMW). I filled out my application online, and was told I needed more supporting documentation, which I provided. I make WAY more than necessary for this small $13k loan, and provided all necessary documentation. They kept asking for much, which I gladly submitted. Title was not in the seller's name, and even though I have never had any issues with the DMV for this, PenFed took issue with it. Regardless, I underst... read more
Business response:
We are very sorry to hear of your poor experience with PenFed and regret we were not able to provide financing for your vehicle. You should receive prompt, courteous service and complete information every time you contact us. Your feedback helps us identify those areas in which we must improve our service. We notified management of your experience.
After being jerked around for TWO MONTHS my HELOC was just denied for information they had from the minute I spoke to the loan officer. DON'T USE THESE PEOPLE, THEY ARE TOTAL AMATEURS: I just went through a two month process to secure a HELOC at 80% LTV. I am a partner in a small business and provided PenFed with all of my history when I first spoke to the loan officer. After supplying reams of data and financials (including getting the adding to my homeowners policy) and removing $70,000 of debt from my balance sheet my loa... read more
Business response:
We are very sorry to hear of your poor experience with PenFed and regret we were not able to approve your HELOC request. We are committed to providing superior service to our members in every interaction. We regret the service you received was not reflective of this commitment. We notified management of your experience.
Incompetent and Liars are two adjectives to describe employees of PenFed C.U. My credit score is 800+, my income $300,000+, they were my mortgage holder but after 6 months of trying to refi they blew me off, without even a phone call! I complied with all of their requests. I should say that during my first go round with them nine years ago they also took 6+ months to complete the loan, costing me thousands of dollars in excess interest payments. James G********, Maria G**** and Dedee D***** (ph) are liars and incompetent at ... read more
Business response:
We regret your mortgage application has been delayed and apologize for the inconvenience and frustration it has caused you. We’ve shared your concerns with Mortgage management. We appreciate your patience and understanding during this time of high application volume.
I have been a Mortgage and credit card with this company for over 15+ years. Recently, they have not been reporting this credit line as Open in error. The fact that I have been paying this on time and getting no credit for it should be a crime. Do not trust that this Servicer knows how to appropriately maintain loans and credit cards, they clearly do not.
Business response:
We regret there is a problem with the reporting of your PenFed account. Thank you for also contacting us by phone. Our reporting team is working with the credit reporting agencies to ensure the account reports correctly in their files. They will email you with their findings.
This company stopped reporting my credit card to the credit bureaus I, even though I've paid on time for years. It is a real slap in the face, not sure how this even happened in the first place. My credit score has been affected negatively as a result. Don't make the same mistake, go anywhere else.
Business response:
We regret there is a problem with the reporting of your PenFed account. Thank you for also contacting us by phone. Our reporting team is working with the credit reporting agencies to ensure the account reports correctly in their files. They will email you with their findings.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
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