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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submitted a mortgage loan application over two weeks ago to be pre-qualified and never received a response. I’ve tried contacting them numerous times and received the run around with an automated system, promise call backs never received and never received an email or follow up to my application. I received a notification that they did in fact check my credit but for what!??? This is absurd especially when you are trying to purchase a home. Very poor customer service 0/10 recommend.
The worst experience refinancing my car, beware of this Bank. I applied for a car refinance loan, was approved and was sent 2 check to my house in the wrong amount. One was issued in my name and the other was issued in my name and the banks name. Both checks were refused by the bank because of those issues. Called them and they said they would redo the loan. Waited over 2 weeks with no response. Called them again, agent said they would send the money to the bank by the end of business day. waited 5 days and nothing. Called t... read more
Business response:
We are very sorry to hear of your experience. Accuracy and clear communication are very important in the loan process and we regret that we did not provide you with the service you deserve.
Left PenFed after almost 20 years. They will move you into credit cards you don't want; increase your spend limit without your permission; charge you erroneously; say they'll remove the charge and don't; you'll get a late payment on your credit report for the erroneous charge that is their fault but they'll say the late payment should stay on your credit report; they will never let you speak with anyone in their dispute center; their dispute center approves/denies disputes with no real input from you and without the whole st... read more
Business response:
We are very sorry to hear of your experience with your credit cards. We understand the importance of accuracy and regret we did not give you the service you deserve. Your concern has been forwarded to management.
BEWARE OF PENFED. SYAY AWAY FROM THIS SO CALLED PENTAGON FEDERAL CREDIT UNION. MY NAME IS ROMEO AND THIS IS MY WORSE ENCOUNTER EVER WITH A FINANCIAL INSTITUTION. Their Mortgage and Auto Loan department are horrible. I can't believe they are called "Credit Union " more importantly "pentagon Federal Credit Union ". In August 2020, I applied for a VA loan and was assigned angela webber to process the loan. In the midst of our first call, she told me she had a call coming and she will call me back. The reason for hanging up was ... read more
Business response:
We are very sorry we were not able to offer you the rates and loans you wanted. We always want your experiences to be positive, and we regret they were not. We are proud to serve the military and we apologize for our poor responses to your inquiries.
I am Penfed customer for more than 10 years. Recently I refinanced my mortgage from different company and got payoff statement from Penfed to close my loan. I was giving amount to close my loan so I provided this amount to my new mortgage company. Loan was paid off on Feb 1st. I checked my penfed online account to see if my account is paid off or not after 5 days. It was not closed and showing same amount due. I called Penfed and my new title company to check with Penfed. Penfed informed us that we are short of close to $400... read more
Business response:
We are very sorry to hear of your dissatisfaction with the processing of your home loan. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve. We have forwarded your concern to management.
I spoke with a loan officer today by the name of Hymie. I have never dealt with a more rude individual in my life. I can say without hesitation that I will never again patronize Pen Fed for any needs whether it be banking, credit, loans, etc. If this is the kind of people they employ and are satisfied with that type of rudeness, I’ll be doing business elsewhere. The only reason I even decided to enquire about a refinance with them is because they reached out to me. I am glad they showed their true colors before I proceeded a... read more
Business response:
Thank you for considering PenFed for your home loan financing needs. We strive to provide the best experience for all our members, and we apologize this was not demonstrated in your case. We ensured management is aware of your concerns.
We had a very messy, stressful, expensive, and wasteful experience with PenFed trying to obtain a residential mortgage for our first home. In the last-minute, we had to go with another lender to save our contract and purchase. PenFed missed the deadline for our mortgage commitment letter, despite multiple assurances (up until 4pm the day it was due!) that the letter would be provided. In the meantime and at PenFed's direction, we had purchased a $500 third-party appraisal for PenFed, which is now useless. We have been attemp... read more
We have been Penfed Members for over 20 years. Over 6 months ago we started a refi. loan, They already have the original loan, again, six months of putting us off. We could have closed with anyone months ago. .... they have pulled our credit numerous times. What a huge mistake we made.. When I say they are horrible, trust me, they are! T.
We had a very messy, stressful, expensive, and wasteful experience with PenFed trying to obtain a residential mortgage for our first home. In the last-minute, we had to go with another lender to save our contract and purchase. PenFed missed the deadline for our mortgage commitment letter, despite multiple assurances (up until 4pm the day it was due!) that the letter would be provided. In the meantime and at PenFed's direction, we had purchased a $500 third-party appraisal for PenFed, which is now useless. We have been attemp... read more
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
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