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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I currently carry 2 balance transfers with penfed, both of which I paid the initial interest rate on. I was told that in order to pay-off the first to expire before it balloons, I could simply make extra payments which would be applied to the oldest, or first, transfer. But now I'm told this is not the case, and the only way not to be paying default interest on the first transfer is to pay them BOTH off, even though the 2nd doesn't expire until December. I happen to also have my mortgage with Penfed and have for years. And w... read more
Business response:
We are very sorry to hear about the miscommunication. We understand the importance of accuracy, especially during the tough COVID times everyone has gone through. We regret we did not provide you the service you deserve.
No loan check received. Get nothing but the runaround on when I should be getting a check. They are expecting a payment on a check I never received!
Business response:
Hi Raymond. We are sorry about the delay in receiving your check. We understand how frustrating it can be without good communication. We regret you have not been provided the service you deserve.
I have enjoyed the quality of service from PenFed for more than 35 years. After retiring from the Army in 2016, I continued to trust in PenFed and did not move any of my accounts in my post retirement life. Their services, via phone and internet, have been nothing but stellar. I am writing you for the very first time to make a complaint about your PenFed, specifically their mortgage services. Before I provide details in this letter, I do understand that COVID has impacted all of us in ways that I could not have imagined a fe... read more
Business response:
Hi Terrence. We are very sorry to hear of your dissatisfaction with the processing of your home loan. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve. We have forwarded your concern to management.
If I could give this company zero stars, I would. Through my work, I applied for and was approved for a personal loan on 1/17,2021. I was told I would receive a check in the mail within 5 to 7 business days. Today is March 8th and I have yet to receive the check. I have called PenFed a total of 16 times, each time staying on hold for over 30 minutes to be told that the check is on it's way. Today, I was told I would get it today. The 1st payment on this loan is due tomorrow. I can guarantee that if I do not pay tomorrow for ... read more
Business response:
Hi Amy. We are very sorry to hear about the delay with your loan check. We always want your experience to be positive and regret we have not provided you the service you deserve. We have forwarded your concern to management.
I have been a mortgage holder with PENFED Credit Union for 20 years. Throughout this time Pentagon Federal Credit Union has misappropriated funds of mine and has screwed up my account over and over again. IE: I had been on the Florida's Hardest Hit Program 7-8 years ago and requirement was to send a third party (US Bank) 70.00 each month towards my mortgage. Somehow the funds I sent never arrived to PenFed?? NOW...I have a flood insurance claim from Hurricane Eta (November 8 and 9, 2020) that crossed over the Keys in Florida... read more
Business response:
Hello. We are very sorry to hear of your dissatisfaction of how your Insurance check was handled. We strive to provide best-in-class member service, we regret that did not happen. We have forwarded your concern to management.
Turns out PenFed milked my checking account dry for year and a half at $10 a month until finally it got to $Zero. I realized it when I received their cancellation letter of my account. This was all due to me not seeing their electronic notices. I had no idea I was even signed up for these notices. Being on a fixed income and watching my budget is very important to me.. It’s dubious that they do not include a printed reminder of any type. I maintain a credit card account there and receive a monthly statement. Since I retired ... read more
Business response:
We are very sorry to hear your checking account was closed and you were not aware you were receiving electronic notices. We understand the importance of communication on your accounts and we regret we did not provide that to you. We have forwarded your concern to management.
3/4/2021 - I Applied for a refinance mortgage on 9/22/2020 with PenFed. Received a preapproval within two days. I am still waiting almost six months later to try and get to settlement on the mortgage. There is NEVER any communication from PenFed letting me know the status of the mortgage. The ironic thing is that I just received a letter from Tom Wood, SVP at PenFed offering me the “opportunity” to take advantage of their mortgage services. Based on the number of negative posts on BBB , I believe that PenFed needs to get the... read more
Business response:
Hello there. We are very sorry to hear of your dissatisfaction with the refinance process. We understand the importance of timeliness and clear communication and regret we have not provided that to you. We have forwarded your concern to management.
I was at another Credit Union and they went under. PenFed took them over. I wasn't asked about moving. NOW PenFed CLOSED my location. I had two days notice and a friend called me to tell me. I opened accounts at another credit union. Mean while I couldn't make any deposits and my Medicare insurance payment was refused because I could NOT make deposit. It takes up to two months for Social Security to transfer to new credit union. I tried THREE TIMES to call them and every call I waited from 20 to 45 minutes on hold and finall... read more
The pen fed employees not doing their job Some employers may be using pandemic as excuse my checking account was closed over of amount of 1.02.88 its has'nt been more then 30 days or ten working business day when i call and speak to someone to help with my account no help at all
Business response:
Hi Michael. We are very sorry to hear about your negative experience. You deserve to receive excellent service from us. We informed management of your concerns.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is closed now. It will open on Monday at 8:30 a.m.
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