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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Miranda W***** has been extremely helpful in the process of switching my car loan. Everything went smoothly and now my car payment is lower. I would recommend her.
Business response:
Hi Nicole! Thank you so much for reaching out with your positive feedback. We are happy to hear you were satisfied with your experience. We will pass on your compliment to Miranda's management team for recognition.
Both I and my wife applied for a PenFed credit card in February with a perfect credit score of 750 each, we received an approval on Feb 16 and state a credit card is in the process of being mailed and will receive it within 7 to 10 business days. I called PenFed about 12 days later only to be told its not been mailed out and will do so straight away, I waited a week and still no card card in the mail, I called back and was informed that a card cannot be issued until a account was opened in our names separately as there were ... read more
Business response:
We are very sorry to hear of the delays with receiving your credit card. We take account security very seriously, and always make sure we have demographics matching on everything before issuing a credit card to a member. We sincerely apologize for the inconvenience.
Worst bank to get a loan from! The process was extremely slow and I have yet to receive my funds weeks later. I had just moved due to an emergency and needed an emergency personal loan. I heard about Penfed from googling “personal loans” and they had a good review from the article that suggested them. I should have read the reviews from here first because boy am I upset! I applied early February 2022 and a few days later I called them to check on the status and the lady said they got everything and were currently just waitin... read more
Business response:
We are very sorry to hear of the delays with your loan check. Due to high application volume, we are experiencing unusual delays. We understand it is frustrating, but we thank you for choosing PenFed for your financial needs.
Soooo glad I read PenFed's reviews! Sorry for what all of you have had to go through. It's horrible to hear and far more horrible that you had to go through it. But I am so thankful for your testimony. I was sent some information in the mail inviting me to join the credit union and had pretty well made up my mind to do so, but I thought I'd check with the Better Business Bureau, didn't find anything there so I went to PenFed's home page and BOY - did I ever find out EVERYTHING I NEEDED TO KNOW! There were 161 reviews and aft... read more
Business response:
Hi Betty. We are very sorry to hear you have changed your mind about joining PenFed. It is certainly not our intent for members' experiences to be negative. We are committed to ensuring our members' satisfaction with every interaction. When we fall short, we appreciate the opportunity to make it right. We hope you will reconsider taking advantage of the many great products and services we offer.
Poor service, poor communication! I applied and was approved for a Penfed credit card. I received an email stating the card was being mailed and I would have it in 5-7 business days. After receiving NO card in the mail after 11 days, I contacted Penfed and they stated they needed more information from me. That makes no sense! It had supposedly already been mailed! After a lengthy phone hold, I was told that I needed to deposit $5 into a savings account they had opened for me that I did know I had nor did I approve. When I as... read more
Business response:
Hi Annette. A $5 deposit in a savings account is a requirement to become a member of PenFed, when you establish an account with us. The information is also provided on our website PenFed.org/member-benefits. For security purposes, we are limited to the information we can provide over the phone. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve.
I tried to open a CD account at the Mira Mar branch and was given the run around, told that I could not join without a credit check—even though I was NOT applying for credit. NOTE: I have investments at several other credit unions—NONE of them has required a “soft pull” because I have not asked for credit. —I was given extremely poor treatment by the “manager”.
Business response:
Hi Marilyn. We are sorry you had a negative experience. We do require individuals to become members if they want to open an account with us. Part of the membership application process involves a soft credit pull to verify identity. We understand not every financial institution's policies and procedures are the same.
They give bad investment advice and after you realize it, no help when it comes to undoing auto transactions they have set up for you.
Business response:
We regret you had a negative experience, and the inconvenience it caused. We hope you were able to get the automatic payments resolved with the merchant, as discussed with a representative.
This credit union is dangerous. They seized my account with no fue process. I have no lived or worked in California and without Any notice or day in court they seized my bank account. They ignore you and do whatever they want they are completely rogue. Their customer service reps are argumentative and talk down to you. I have one recommendation if you have money in this credit Union withdrawal it immediately don’t risk it like I did. The little bit of money in a savings account that wasn’t seized. They are refusing to honor ... read more
Business response:
We are sorry to hear of your negative experience. We strive to take perfect care of our members, and your experience is not reflective of our member service practices.
I have 25+ years of experience with 40+ loans from 20+ banks. I have never witnessed such incompetence, experienced such a lack of basic communication or received such abismal treatment as I did with PenFed. Here are some lowlights based on my personal experience. Failure to head them MAY cause severe financial upheaval as well as destroy your ability to buy your dream-home... 1. Loan Officer, Venessa M***** was quick to run my credit and "lock in" a low rate but had no working knowledge of how to calculate self-employment i... read more
Business response:
We are very sorry to hear of your dissatisfaction on your home loan application. Many factors go into the decision process, and we regret you had a negative experience.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is open now. It will close at 4:00 p.m.
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