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PenFed Credit Union
- Credit Unions
- Louisville, KY
About this business
Our mission isn't simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, but to also encourage. We exist to usher their dreams into the land of reality. And that's why we strive to provide consistently Best-in-Class rates on car loans and home mortgages. In addition, our portfolio of award-winning credit cards offers incentives and innovative features that our competitors find hard to match.
Location details
1101 Grade Ln, Louisville, KY, 40213, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:00 p.m. | |
| Tue | 8:30 a.m. to 4:00 p.m. | |
| Wed | 8:30 a.m. to 4:00 p.m. | |
| Thu | 8:30 a.m. to 4:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been jumping through account hoops to establish Savings and CD accounts online with external account funding. Never have I ever encountered so many forms and delays. Now trying to close said accounts and end membership that started in December 2021. Waiting 60 days before returning my money when requested. The validation policies and procedures and the lack of timely communications with long turnaround wait times has made it impossible for me to deal with this company any longer; just want it over with. I don't recommend get... read more
Business response:
We are very sorry to hear about your negative experience. We understand the importance of accuracy and clear communication and regret we did not provide you the service you deserve.
I have been trying for THREE MONTHS to access my online account after my husband passed away. EVERY time I call, I get a different answer with different requests. This is the worst bank I’ve ever dealt with and would NOT recommend it to anyone.
Business response:
We are very sorry to hear of your dissatisfaction with the service you received. We understand the importance of accuracy and clear communication with every interaction. Please keep in mind, we also take account security very seriously, and in some cases additional documentation is required to verify your identity.
Recently tried to get a car loan with PenFed. I have filled up an online application. One of the steps asked for car VIN (which I already had, since car was pre-ordered), when I inputted VIN it said that it can't decode VIN into vehicle year make model, so it presented with manual input for those parameters. Since I have excellent score, I got approved right away. It send me the link to continue process, where it asked for VIN again. When I tried to input VIN it still couldn't recognize it. I called customer service and they... read more
Business response:
Hi Alex, we are so sorry to hear of your negative experience. While we do offer new auto loans for 2021 or newer, we are currently unable to process VINs from some 2022 vehicles. We regret this affected you and the inconvenience it caused. We appreciate you sharing your feedback so we can make improvements for the future.
They didn't have permission to purchase extra insurance for my car but they did it anyways and billed me for it. This credit Union is a scam.
Business response:
Hi Clayton, we're sorry to hear of your negative experience. If we have proof of your vehicle's required insurance with no lapses in coverage, we do not add additional coverage to auto loans. For that reason, we highly encourage you to contact member services at 800-247-5626. A representative can assist in making sure we have accurate proof of your insurance coverage.
I highly recommend you go somewhere else if you are trying to get a VA loan. We started our loan process an early October with a pre-approval we had to update our pre-approval again in November both times qualifying. We found a house in early December with a closing date in late January, they offered us a great interest rate on the VA loan so that is one of the main reasons along with reputation why we chose PenFed over other institutions. The pre-approval process. Everything was going great until the loan was turned over to... read more
Business response:
We are very sorry to hear of your dissatisfaction with the processing of your VA loan. We understand the importance of accuracy and clear communication and regret we have not provided you the service you deserve. We appreciate your patience and understanding during this time of high application volume. We are honored to serve veterans and their families, and we thank you for your service.
This is the worst company to ever deal with when you have fraud. The fraud department is TERRIBLE... They do nothing but make you the victim pay for the fraud. I had a credit card open under my name, that I did not open. I found this account on my credit report, I called PenFed when the account was opened in July of 2021. At the time of calling them the credit card only had alittle over $400 on it. They never closed it when I informed them and the criminals where able to charge over $11,000 to the account. It is now January ... read more
Business response:
We deeply regret you were targeted in a fraud scheme. We also are very sorry to hear of your dissatisfaction with the processing time of your fraud claim, and the lack of service during the process.
Not happy at all. Lead me to believe the loan check was in the mail. I never did receive it, nor was it returned to them. I had to cancel and reissue a check . Still, that too never made it to my mailbox, but I did receive an e-mail from the company stating I was late on my payment. When calling customer service they told me I'm still responsible for paying on the loan and that I was late on my payment . (REALLY!) The check was not cashed, returned, or received to this date. It was not at any fault to the Post Office as I di... read more
Business response:
We are very sorry to hear you have not received your loan check. The importance of accuracy and timeliness are key to our success. We always want your experience to be positive, and regret they have not been. We have shared your feedback with management.
I absolutely love this place. I have been trying to do a cash out auto refi for months now. I was having issues getting refinanced because either the companies I contacted didn’t do cash out refi auto loans or they wanted me to go through an UNDERWRITER! WHAT? I finally googled the best company to do this type loan and it happened to be PenFed. I can not believe how easy it was and I was approved as soon as I submitted the loan. I have been with them since 2018 and will def continue the business journey. They are the easiest... read more
Business response:
Thank you very much for the positive feedback. We appreciate you taking the time to share your positive experience. We are very happy your experience with PenFed has been rewarding.
<strong></strong>I would tell anyone considering joining PenFed it is the stupidest move you can make in your life this credit Union is so mismanaged I don't understand why ncua hasn't shut it downI I applied for a refinance in my mortgage in August next week in the middle of December we're finally closing. They apparently consider that quickly resolving the situation. I only wonder about people trying to purchase properties etc that need quick action PenFed can't deliver that whatsoever and they have no supervision the empl... read more
Business response:
We are very sorry to hear of your dissatisfaction with the processing of your home loan refinance. We understand the importance of timely communication. We regret the inconvenience and frustration the delay caused you.
Frequently asked questions about PenFed Credit Union
How is PenFed Credit Union rated?
PenFed Credit Union has a 1.2 star rating with 205 reviews.
When is PenFed Credit Union open?
PenFed Credit Union is open now. It will close at 4:00 p.m.
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