This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Pearson Honda Parts
- Auto Parts & Supplies
- Woodlake, VA
About this business
Specialties A state-of-the-art HONDA dealership located at 14001 Hull Street Rd. in Midlothian, VA. Our new store's incredible inventory will make your NEW and certified Honda wishes come true.
Location details
14001 Hull Street Rd, Woodlake, VA, 23112, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedGreat staff and great inventory. We have bought 3 cars from Don Young in 12 months. He listens to you and your needs. He found us exactly what we needed in each vehicle. Ask for Don Young, you won’t be disappointed!
Business response:
Robert, we're so happy to hear about your experiences with Don. It's wonderful to hear that you can rely on him to help you find the perfect vehicle for your needs. Thank you for your recommendation and please do not hesitate to reach out if we can be of further assistance!
Great service and friendly associates
Business response:
Thank you for leaving this recommendation, Ann! Please do not hesitate to reach out if we can ever be of further assistance!
It was great! Parts Department is awesome!!
Business response:
Ben, thank you so much for your 5-star review! Please let us know if we can do anything else for you, we look forward to seeing you again!
10/8/2020 (don't often post reviews but this needs to be said) TLDR - Watch out for: poor quality wearable parts, pressure based maintenance recommendation, lack of transparency regarding parts installed, and excessive maintenance costs on warrantied vehicles, excessive wait times. Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. ... Continue Reading
Business response:
Thank you for bringing this to our attention. I am concerned by your review and would like to speak with you to learn more about your experience. Please contact me at your earliest convenience. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
Customer service lacking big time.
I’m so sad that I cannot recommend Pearson. Unfortunately, this is based on our service appointment. Even after writing a review to Honda and answering Pearson’s own survey, no response. All we want is confirmation that the safety issue we encountered will be corrected. That’s it. Not looking for discounts, freebies- just doesn’t matter- all I want is that what happened to me in the waiting area of the service bay is corrected so no one gets sick or hurt. After telling and showing the service rep, I heard it would improve an... read more
Business response:
We are sorry to hear you had anything less than a 5-star experience. We are looking into your visit and hope to speak with you further to learn more about your concerns. Please call us when you have a moment. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
I live about 6 hours away, but decided to drive here for a Jeep cherokee that I wanted. The first red flag should’ve been when they sent over a wrong buyers order to my bank and everyone there was so unorganized about it. Secondly, it is ridiculous that I haven’t even had the car a full month, haven’t even made the first payment yet, and there are transmission issues and I will possibly have to be buying a new one within the next few days. Of course when I called the general manager here he says there is nothing they can do ... read more
Business response:
Hi Breanna, we're disappointed to hear that things didn't go as you expected. We'd like to learn more about any concerns you have, and hope you will reach out directly when you have a moment. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
I’ve never left a negative review in my life... but I am hoping that in reading this, this company can fix some issues. I often wonder how the service department is still in business. Every time I need work done I call and get sent to voicemail. I leave a voicemail, no one returns my call. A week later I leave yet another voicemail, usually no one returns my call. Over and over. The only time I instantly get a call back is if I leave a voicemail explaining the work I need done is endangering my family. There was even a big r... read more
Business response:
Ashley, we apologize for any communication issues. We are looking into this situation and hope to speak with you soon. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com
well I would never use this company after seeing there staff taking photos of a customer's car that was in for repairs and because it was dirty and he didn't wanna work in a dirty car he put it on face book groups. your machanic is bagging out this customers cars for how dirty it was your a car dealer ship and your bagging out your customers cars talk about unprofessional shouldnt matter what service someone comes in for you should never judge your customers and you should never post about them on facebook your buisness won'... read more
Frequently asked questions about Pearson Honda Parts
How is Pearson Honda Parts rated?
Pearson Honda Parts has a 4.4 star rating with 177 reviews.
When is Pearson Honda Parts open?
Pearson Honda Parts is closed now. It will open tomorrow at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com