Party City

Ashley M 

on BBB

2 years ago

Party City Store #**** in *********, **. Missing balloon orders seems to be an issue at this location. After supporting this corporation for so long Im done. Your refund is great, but do they compensate you for the money you spent on the balloons they lost. Do yourself a favor and buy a tank to fill up your own balloons. Dont give this place business. I called Corporate, weeks later still no reply. It seems as if customer service doesnt matter now a day. They wont be around for long I with these Business practices. Never aga... read more

Ki H 

on BBB

2 years ago

Hello, I bought 2 Costumes for my sons first Halloween , one so new born size and another one is bigger size in case that one of them wont fit . So the small one dont fit , and I started rerun online , then the email notified me that I can to bring it to store . I went to the store locates at ********************************************************. They dont take my return , and told me that their policy isnt accepting any. But the map shows that they will take it .then I called the customer service and asked for help , the... read more

Kendra C 

on BBB

2 years ago

If I could give a 0 I would. I made a purchase for an in store pickup on 10/28/2022 at 3:30pm drove an hr after work to get my package since it said 2hr pickup. Get there my package wasnt there. They had no idea where my package was. **************** online was closed. Had to call the next day at 12pm to learn that my order was cancelled BUT money was taken out of my account. It was said order was canceled due to billing and card info not matching BUT the money was taken out. Now I have to wait for a refund from a canceled o... read more

Shaney M 

on BBB

2 years ago

I will never ever purchase from partycity again. Not sure why you even thought it was okay to send a previous used, broken and missing piece item. Y'all were quick to accept a return and super friendly but now that you have the returned product, I'm having to jump thru hoops for a refund. Not pony that but I had to drive over an hour to find another one in store bc partycity.com wouldn't send a replacement. First and LAST time to ever deal with this company especially after reading reviews more! If I'm not refunded within 24... read more

Liz W 

on BBB

2 years ago

I bought a costume and when I was checking out I said whats the return policy and the cashier said as long as you return it before Halloween youre good and I said perfect Ill probably come back today if it doesnt work - well guess what didnt work? So I immediately went back to party city to return it and I was told that I could only return it for merchandise credit. I said OK but thats not what your cashier told me, I would not have purchased this item had I known the actual return policy and he said Im sorry theres nothing ... read more

Jasmine W 

on BBB

2 years ago

Definitely wont be buying nothing from Party City anymore. Yesterday I purchased a Halloween costume and other ideas from Party City. I went to the store to do a return or store credit because the items I purchased was too big. They told I couldnt do a return or store credit because they wasnt accepting a return or store credit on Halloween items, so basically Im spent 95 dollars and it was a wasted. Im soooo ****** off. 

Brianna C 

on BBB

2 years ago

I order two costumes online for same day delivery on 10/23/22. They did not deliver it. I called and nobody answered the phones. Monday I had my husband call and someone answered the phone and said they would Uber it later that day. I got a call around 230/3pm saying they were going to send it out. I told them nobody was home as I work 9-5pm. They said they would send it at 645pm. They called said system was down and they would send it Tuesday. Never did. I called and left a message no call back. Wednesday I sent my husband ... read more

Y. H 

on BBB

2 years ago

I would give them zero stars if I could. ****** ** store is charging for helium-filled arches and filling them with air. The employee told me the cost of arch assembly is about $120 because it's a helium shortage. When I got arch, balloons were filled with air. The manager at the ****** store told me the arches are never filled with helium, even though it says on their website, and the cashier told me this to my face when I asked why it is so expensive. The cashier would not come out and confirm what he told me only lied thr... read more

Jessica G 

on BBB

2 years ago

wish I could rate zero stars. Waiting in check out line for twenty minutesonly 2 people on front of people, store was empty. I brought my own balloons to pay for them to get blown up regular size balloons nothing special and they told me they were busy. busy?? Man I wish that kind of busy is what I had at my job. The employees were more worried how many hours they had left before they got off and literally walked around like zombies they would not take care of me at all. I had to leave. So I called to talk to manager and the... read more