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Pampered Auto Care
- Auto Repair
- Austin, TX
About this business
Automotive repair and service shop , specializing in Mercedes Benz , BMW , Porsche, Audi, VW, Range Rover, Volvo , Lexus , and all other major brands such is Ford , Chevrolet , Chrysler , Honda, Nissan, Toyota, Kia , Hyundai . We provide all of the services recommended by manufacturers. Pampered Auto Care is one of the best repair shops in Austin area performing all of the repairs on domestic and foreign cars and trucks , engine repair, transmission repair, AC repair, suspension repair, brake repair , radiator repair, electr... read more
Location details
16299 Farm to Market Rd 1325 B, Austin, TX, 78728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 6:00 p.m. | |
| Tue | 7:30 a.m. to 6:00 p.m. | |
| Wed | 7:30 a.m. to 6:00 p.m. | |
| Thu | 7:30 a.m. to 6:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
great service – After years of having my mercedes ml 320 serviced at the dealer, I heard of pampered auto care.They were very thorough in there diagnoisis of my car,there rates were about 30% cheaper then the dealer.The service was like it used to be when I was growing up (like people really cared).I wont take my car anywhere else. Tim Elliot
Business response:
Hi Tim, I remember you coming in last month! Great to get your 320 running again. Thanks also for the note about the low pricing compared to the dealer. We'd like to think our service is the same or even better than the dealer but we are really surviving because of our lower cost.
excellent work, first class service – Dropped off my 03 mercedes and got it back right away! Drives better than new! I highly recomend Pampered Auto Care to everyone. They did such great work I'm bringing in my other car for a tuneup. My family and I will be customers for life. Its quite a drive for me considering I live waaay south but very well worth it!!! Marc and Ed are a great team and are true to their name as to make me feel "pampered". They were honest, completed the work very fast and effiecent, and the prices are s... read more
Business response:
If I remember correctly you did have quite a drive from South Austin! But you did say our quote was $350 less than the dealer. Hopefully that savings covered the cost of gas.
avoid this place – LISTEN AUSTIN, PFLUGERVILLE ROUND ROCK and CIDER PARK ----------- ------------- ------------------ ------------------- --------------- ------------ --------- STAY AWAY FROM THIS AUTO CARE PLACE IT IS JUST A RIP OFF. ESPECIALLY IF YOU ARE A FEMALE THY JUST CHARGED MY WIFE $8.25 FOR PARTS AND GET THIS $ 229.60 FOR LABOR WHEN EVER YOU SEE PAMPERED AUTO CARE RUN AS FAST AS YOU CAN.
Business response:
Please come in immediately and ask for Edin directly. I will personally look into your service ticket and examine the issue with you. This is quite disheartening to have our pricing questioned as it the key reason for all of our repeat customers to continuously return for superior service. In fact, the only upset party we know of until now has been the dealership. Please come back and let us rectify your situation so that they are the only unhappy person is the dealer. Sincerly, Edin
Honest, clear and valuable inspection of a car I am considering from a dealership – Edin and Mark at Pampered Auto Care were very knowledgeable and thorough. They did a 90 minute inspection on used BMW that I am considering purchasing from a local dealer. They found previously repaired body damage, a few oil and fuel leaks, a missing bolt or two, the fact that the AC compressor is working too hard and some other things. Long story short, I took the car back to the dealer and made them aware of these issues that I would simpl... read more
Business response:
Unfortunately, a lot of our first time business comes from car owners who purchase their first luxury car second hand. Within 2 -6 months of purchase, problems may arise that the original owner might have known about. Our staff is experienced enough to know from hearing the car run if there may be future problems. Our factory authorized diagnostic equipment from Mercedes and BMW can further pinpoint issues that you can bring to the attention of the seller.
great mechanics – Thanks to this guys my car drives better then ever, make me very happy . Got free rental ,found coupon on they website(my bill , less then 100 bucks).
Business response:
We know smart drivers are also thrifty drivers and appreciate our cost reduction campaigns such as our web coupons
Oil Change – I must note, I've had my oil changed everywhere from Wal-mart to Jiffy lube and in-between. The Friendly customer service at this company far surpassed all others. My oil change was quick and the price was reasonable. Also they made a point to avoid placing the sticker on tint brow at the top of my windshield, which noone thus far has gone the extra mile to do. Good thinking I say! I would definately recommend this company before the other guys, and I will be returning for any further auto care I may require.
Business response:
Every action, even the smallest, is performed with the hope of getting repeat business through recommendations such as yourself.
Did not make me feel embarrassed – Just had new tires installed by Pampered Auto Care and asked them to inflate all 4 to 44psi, the number on the sidewall that I used all my life. I was so embarrassed to learn that it was the max press on the sidewall and I should really be using recommended pressures listed on my gas cap. They had an opportunity to rub it in and make me feel bad, but instead they set out to instruct me why the front and rear have different pressures and why they sometimes change based on my car weight. This... read more
Business response:
We want everyone to come back and feel good about each visit. It is our pleasure to educate all on the simple and complex issues with your automobile
Best mechanics anywhere and I have been by many – I have been by many so called "experts". I took my car to 6 different mechanics in past several months & spent over 2 000$. My friend recommended this place...hour later & 79$ my problem was fixed...and stayed that way. My BMW doing better than ever. I love this place! Thanks Edin!
Business response:
We prefer to win you over with quality work at better prices. Edin
Great customer service and awesome knowledge about Mercedes Benz – First time ever felt comfortable to let somebody work on my Benz . Very friendly, excellent work and Price. Got free shuttle to work and back. Highly Recommended!!!!!
Business response:
We strive to meet your needs and appreciate your kind words. I apologize for not being able to have a second location south. We preferred to build one massive complex in Austin to handle capacity instead of having two smaller locations. Our size allows us to respond faster to both scheduled and unscheduled service which helps get the customer driving sooner
Frequently asked questions about Pampered Auto Care
How is Pampered Auto Care rated?
Pampered Auto Care has a 4.5 star rating with 246 reviews.
When is Pampered Auto Care open?
Pampered Auto Care is open now. It will close at 6:00 p.m.
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